gliaZed
Likes & dislikes
Edited* White faucet-- Liked:: 1.I loved the height and the space from the sprayer to the top of the counter/sink. 2.The touchless sensor is more helpful than I expected. 3. The light is a neat bonus. 4.it has a guide to help keep the button on the back of the head when it is in place. Dislike:: 1.sometimes when you turn it on, you have to swipe your hand in front of the sensor to actually turn it on. 2.It has already chipped!! It doesn't get abused. It doesn't even get moved much but the back side of the arm has a few chips in it already as well as the handle (which also doesn't see much use since the sensor is generally used) The reason for 3 stars is because of the chips, & it cost me more to buy directly rather than from a 3rd party. I was just able to receive the faucet faster in the mail. With the chips in it already after almost no use, the white won't last and I fear I'll have to purchase a faucet elsewhere to try to have the white last longer. Which is to bad. I looked for a week for a faucet with such height in white. Edit* customer service went above and beyond to reach out to me about my situation, and although we could not fix the arm damage they were able to send me a new handle and a small amount as compensation for the arm chipping issue. This would be a most fabulous faucet in stainless obviously because it won't chip. But I am absolutely in love with this faucet. And customer service assertive response!
Response from CASAINCNov 17, 2025
Dear Valued Customer, Thank you for taking the time to share such a detailed and honest review. We’re glad to hear that you enjoyed the faucet’s height, touchless sensor, light feature, and the helpful guide on the sprayer head. Your positive notes truly mean a lot to us. At the same time, we're very sorry to hear about the issues you've experienced, especially with the sensor activation and the chipping on the finish. This is certainly not the experience we want for our customers, and we completely understand your disappointment, especially after choosing to purchase directly for faster delivery. Please know that we stand behind our products, and we want to make this right for you. If you haven't already, we encourage you to contact our after-sales support team ([email protected]) so we can help address the chipping issue and find the best solution. We've also notified our customer service team, and they will be reaching out to you to assist further. We appreciate your honest feedback, as it helps us continue improving both our products and our service. If there's anything more we can do, please don’t hesitate to reach out. Sincerely, CASAINC Support Team Email: [email protected] Phone: +1 888-257-3857 (9 AM – 8 PM EST)