Caio F.
They sell services that can't be done
I scheduled a consultation with an expert to possibly convert a title of destruction from a trailer I purchased. On that call the "expert" told me it would be a little process, but we certainly could try and they have done this before successfully. After that, we paid them the amount requested (over $400) and we started working with them. We signed and filled many documents to the DMV, local Courthouse and so on. After being rejected multiple times due to lack of professionalism on their end, they told us that we needed to pay over $450 in various fees to different entities. After paying that amount and waiting over 6 months, we have received an email from a new CarTitles representative saying that this process is pointless because it is impossible to convert this title around!?! Why didn't they tell this to us in the beginning? Just so they could pocket our money and waste our time? We are very frustrated with this company
Response from CarTitlesDec 16, 2025
We’re truly sorry to hear about your frustration and understand how upsetting this experience has been. Vehicle title cases involving a Certificate of Destruction can be especially complex and unpredictable, as outcomes ultimately depend on state agencies, courts, and third-party entities—not on our company. At the start of the process, cases are evaluated based on the information available at that time, and in some situations, agencies later determine that no further progress can be made despite prior efforts. Our role is limited to document preparation, guidance, and coordination, and all government decisions and fees are outside of our control. Unfortunately, some determinations—particularly with destruction titles—are not made until well into the process. We understand how disappointing it is to invest time and money and not receive the outcome you hoped for. This was never our intention, and we take feedback like this seriously. We would appreciate the opportunity to review your file and discuss this with you directly. Please reach out to our support team so we can look into your case and address your concerns privately.