Nancy C.
Very frustrating to deal with
I paid up front and in full for the extended warranty on my 2014 VW Passat. I've had it four years and only put 15,955 miles on it. In Feb of this year I called to cancel the policy and got raked through the coals and badgered to keep the policy, but insisted that I wanted to cancel anyway. Was told it was cancelled. It was so frustrating. I also called the actual warranty company to verify that it was indeed cancelled, and they told me it was and that I could expect a refund by April 6th. Today I called Carsure to ask about my refund and was badgered again and told this time I had to send a letter stating I wanted to cancel with the contract number and the mileage on my car. I was not told this when I called the first time, or if I was I was so frustrated at being intimidated and harassed that I didn't hear it. So I have my letter ready to send off tomorrow, certified mail. Unless you absolutely know for certain that you will never need to cancel do not buy from these people. as they are very rude when you want to cancel. Nice when you buy, rude when you cancel or have a problem.
Response from CarSureApr 10, 2018
Hi Nancy - It is our goal to ensure a great customer service experience, with a clear understanding of all processes. After reviewing your call, it is evident your experience with our team did not meet our level of expectation. We are currently updating our training to address your case and ensure our customer service team is prepared in the future. I apologize for your experience, and thank you for your time and candid response. Thank you, CarSure Team