CarSureCarSure helps you protect against unexpected car repair bills by providing the right vehicle service contract based on the customer's needs. Qualifying cars are eligible for anything from basic coverage for major vehicle components like the engine and transmission, to more expansive coverage that would include complicated computer and technology.
CarSure (carsure.com) has 430 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Nancy S.
Had them replace two front tire sensors. After sitting there for five hours they told me it was done and ready to go. I checked the status of the sensors and they were not registering. Only one tire was registering. They tried to tell me that they use Bosch sensors so don’t register with the car computer. Charged me for the sensors. Told me to bring the vehicle back and leave it and they will try and fix but will have to charge me labor.
Rebecca P.
Would not let me call back fter speaking to my husband about buying the warranty. Poor business practice.
Response from CarSureJun 20, 2018
Hi Rebecca - Thank you for taking the time to leave us feedback - and we're very excited to keep your car protected with your new policy! While we absolutely encourage our customers to call us, we aren't able to guarantee your initial quote would be the same when you call us back. Situations where the vehicle encounters problems or has an increase in mileage would result in a new quote being needed. We strive to ensure a quality customer experience, and I apologize if the reasons for the call back requests wasn't fulfilled properly. We will audit your experience and make the appropriate adjustments. - Thank you, CarSure Team
Nancy C.
I paid up front and in full for the extended warranty on my 2014 VW Passat. I've had it four years and only put 15,955 miles on it. In Feb of this year I called to cancel the policy and got raked through the coals and badgered to keep the policy, but insisted that I wanted to cancel anyway. Was told it was cancelled. It was so frustrating. I also called the actual warranty company to verify that it was indeed cancelled, and they told me it was and that I could expect a refund by April 6th. Today I called Carsure to ask about my refund and was badgered again and told this time I had to send a letter stating I wanted to cancel with the contract number and the mileage on my car. I was not told this when I called the first time, or if I was I was so frustrated at being intimidated and harassed that I didn't hear it. So I have my letter ready to send off tomorrow, certified mail. Unless you absolutely know for certain that you will never need to cancel do not buy from these people. as they are very rude when you want to cancel. Nice when you buy, rude when you cancel or have a problem.
Response from CarSureApr 10, 2018
Hi Nancy - It is our goal to ensure a great customer service experience, with a clear understanding of all processes. After reviewing your call, it is evident your experience with our team did not meet our level of expectation. We are currently updating our training to address your case and ensure our customer service team is prepared in the future. I apologize for your experience, and thank you for your time and candid response. Thank you, CarSure Team
William S.
Hard to make initial contact. Got several unsolicited garbled phone calls announcing my factory warranty was going to expire. Finally made contact by dialing number on notification received in mail. (no name of organization sending it). Was not going to "bite" but finally did as we live in a rural area with no dealer nearby. Once on line got passed back in forth between several parties, I guess trying to make sure I was serious, qualified or whatever. Very time consuming and frustrating.
Response from CarSureNov 21, 2017
Dear Mr. Smith, Thank you for your review and feedback. We are very excited to have you customer and look forward to keeping your investment protected. We apologize that your experience was frustrating and will use your experience to better assist customers in the future. We take our ratings and compliance very seriously, and to ensure customers get the best level of coverage, at the best rate, we send them through our qualification process. Again, thank you for making the wise decision to become a part of the CarSure family of customers. If there is anything more we can do for you, please give us a call. Thank You, CarSure Team
