CarSureReviews of carsure.com

DO NOT BUY this insurance. We paid 5k and it would’nt cover ANYTHING!! Total waste of money.

Unfortunately I bought a car from Carsure in Maltby Rotherham, back in April 2024, since having the car wasn’t any issues for 2 & a half months, till it then started going into limp mode, took it back for them to sort & apparently my DPF filter clogged up due to short journeys that I take, so they changed it for me. Which I accepted and took advise on doing more long journeys on the motorway to avoid the car going back into limp mode. Also during that time they wanted to drive my car around to run out the fuel, as they also thought it was “ watered down fuel” that could’ve caused the limp mode, they said they would fill my car back up for me before I collected it , as my tank was full at the time of drop off, but they never did! So I lost £40 during the time they had it. 3 weeks on and the car went back in again “ due to limp mode” apparently got seen too again, but couldn’t find what else was wrong, as the car “ drives fine “ couldn’t find any present codes to work with, both times they had my car they had it for a long period of time so I was left without a car for over a week each time! So since my car returned on 27/07/24 again the car has been driving fine but I took it further & went to a Vauxhall dealer to get my car checked to make sure it was road worthy, also to have my mind put at ease , unfortunately with some bad news from the dealer they’ve found my exhaust in such a state!! My exhaust is not only leaking but also smoking, due to caresure failing to “ spot “ this! , since CarSure had my car during those times they had it they “ failed “ to see this! Not sure how they didn’t see it when there’s connections with the exhaust and the DPF filter to say they’ve “ changed my DPF filter” but instead they’ve left not just me but also my young children unsafe in a faulty car!! So after getting all upset yesterday over this problem I then contacted CarSure yet again about the issue asking them to sort what they’ve ignored, they’ve now decided to ignore my concerns!! Unfortunately for myself I bought this car on finance and now stuck with it till it’s paid off, I don’t recommend this company for buying a car because all they’ve done is either ignore me or completely mug me off! Not happy at all!! They don’t even deserve one star.

Rudest "customer service" I have ever dealt with. I feel this company targets and misleads the elderly. I am reporting them to Elder Abuse.

High pressure sales with elderly parents (My father has dementia). Misleading information about cancellation when I called. Said phone call request completed cancellation and that the policy was now cancelled but that the email instruction to be sent were just to make sure we got the pro-rated refund. The email has no confirmation of the call or the cancellation request that we made over the phone that we were told was enough to cancel the coverage. Per the email in order to complete the cancellation, my elderly parents now have to get an odometer statement NOTARIZED, and MAIL it in. It all seems deliberately difficult and designed to discourage cancellation. I will be blocking any further payments with their bank as I did not get a confirmation of cancellation and I do not trust they won’t be billed until this “very difficult to complete” cancellation has taken an extended time for the company to process. Also my parents made no claims and did not understand what they were purchasing. I will also be filing a BBB complaint and requesting a full refund of the $1500 already gotten from them using dubious sales and billing measures. Feels like another in a long list of companies trying to take advantage of my elderly parents.

So I have a powertrain plus contract coverage on my ford f150....the ignition coils are starting to break down causing my truck to act like the transmission is falling out...under this contract, everything that has to do with the ignition are covered except the coils...the most expensive part of the ignition system...I've paid $185 per month for 18 months on a powertrain plus contract that is absolutely no good...its costing me almost $1000 to have this fixed...what the hell did I pay for!?!....I'm beyond mad!!!...I do not recomend this service!!!

I have received two cards which, in bold red lettering, proclaim "VEHICLE ALERT NOTICE. Please Respond within 5 Business Days"...and..."IMPORTANT INFORMATION ABOUT YOUR VEHICLE"...and..."TIME SENSITIVE"...and..."CALL IMMEDIATELY". No where on the card does it state who it is from, leading someone receiving this to think this is some kind of important official notification that require urgent attention. It is not. I called and immediately was connected with a salesman who began to try to sell me a car warranty!!! I objected and stated that their card is deliberately deceptive, but he pointlessly stated that it is not. No surprise! Just another scam. AVOID!!!

I have a 2013 Buick Verano.I am very dissatisfied with CarSure This the second time that the car has been in for a repair. This is the second time that Car sure will not pay for the repair. The first time was an Emission control module that wasn't covered. This time I had a Front wheel bearing hub go. It was not covered because the bearing isn't directly on the Axel. I was told first by the Lady that Buick front wheel hub bear is not covered. She told me that Buick was the only car that had this type of assy. I explained that Front wheel drive cars all had this type of design. It wasn't covered I spoke to a Supervisor. He said if the bearing were directly on the axel it would be covered. Because the axel goes into the hub it is not covered. Then I asked him about a rear wheel drive car Front wheel bearing. There are two wheel bearings on the front of this car. His response was only 1 bearing is covered. This is totally bull sh_t. The television ads are extremely misleading. I am in the process of cancelling my contract with CarSure

Deceptive practices to trick victims into calling to buy warranties. I received a card in the mail appearing to be urgent. Contained bright red, bold text and wording such as, "TIME SENSITIVE", "CALL IMMEDIATELY", and "VEHICLE ALERT NOTICE". The card did NOT contain the company's name at all. It stated that my car's warranty is about to expire (it isn't) and attempts to make it appear as if this card is coming from the manufacturer. After calling to have my name removed from their list, they refused to give me specifics on how they obtained my information. The supervisor who I spoke to, Jason Ingold, stated that he did not find the mailer to be deceptive, and then proceeded to lie to me stating that their company's name was on the card, when it in fact isn't.