easyJetReviews of cars.easyjet.com

Do not use. Got to airport. Had to call a number. Multiple calls. Despite being told 3 times would be messaged with pick up details no one called back. Have special needs child getting distressed in 35 degrees temp. Hired another car

I am absolutely furious about the disgraceful experience we had after our flight from London Gatwick to Mallorca. The flight itself took two hours — but then, unbelievably, we were forced to wait ANOTHER TWO HOURS just to collect our pre-booked car. That means the wait to pick up the car was longer than the actual flight. This is beyond a joke. At no point during the booking process were we clearly warned — IN BIG CAPITAL LETTERS — that there would be such an absurd delay. Had we known, we would NEVER have booked through you. Instead, we were misled into thinking the process would be quick and straightforward. To make matters worse, it wasn’t just us: the queue was full of angry, exhausted passengers who were all equally shocked and complaining. Clearly, you know this is an issue, yet you do NOTHING to warn your customers. This is unacceptable and feels like a deliberate trick to boost sales, ignoring the massive inconvenience to paying passengers. This experience was completely unacceptable, and we will seriously reconsider ever booking with EasyJet again.

We were on an Easy jet flight from Glasgow to Luton where we were to pick up a car from easy car hire. The Easy jet flight was 2 hours late which meant the car hire office was closed. No problem we thought, we would stay in a hotel at the airport and pick up the car next morning, 7 hours later. Guess what...They wanted to charge us £300 to pick the car up next morning. explained we were on an Easy Jet flight which was delayed. Apparently they use a thing called "live pricing" which basically means if they're busy they can drop you and take another booking for an inflated price. The person who dealt with us didn't understand the issue. Horrific customer service, didn't care we had no hotel or car. Avoid like the plague.

Car not provided. Turned up at Corfu Airport. The car didn’t. EJ now will not refund.

AVOID AVOID AVOID!!! EasyJet do not use reputable rental companies!!! Just had an awful experience! No cars of the category we booked a available at all! Offered a tiny manual car which doesn’t fit our family and suitcases. Went on the helpline chat and no help was offered other than a case was created and they may get back to us within 3 weeks!!! We took the unsuitable car as had no other choice. Very disappointed and expect to be suitably compensated by EasyJet Cars. Stop using scammer rental companies if you want to improve your suffering reputation!! ALL 1 star reviews!! How embarrassing for you.

We couldn't get our car at the rental company because the initials on the credit card were different from those of the main driver. Very unfriendly staff behind the counter of Ecovia. From both, Easyjet and Ecovia we got 0 on request. In short €400.00 lighter and no car. Scandalous!!

J'ai réservé une citroen C5 pour Faro aéroport, un coût de 192 € avec assurance premium et second conducteur et retour aéroport Lisbonne. Le lendemain Easyjet/ cartrawler m'informe que la voiture n'est pas dispo et me propose un Ford Kuga pour 530 € mais la différence de prix sera prise en charge par eux. A Faro, AVIS me donne une Peugeot 308 break et après 15 mn d'attente me fait signer des documents avec tous les frais possibles. J'ai signé en toute confiance mais a mon retour, une mauvaise surprise! Easyjet m'a prélevait 201 € et Avis 537 €!!! Les frais AVIS pour l'assurance premium (sans franchise) et second conducteur sont plus élevés que sur le site easyjet, des taxes supplémentaires pour vol et bris de glace, dépannage, service aéroport, cout d'immatriculation, et même un supplément "jeune conducteur" !!!! J'ai réclamé à AVIS qui m'a demandé d'écrire en Anglais, j'ai réclamé à Easyjet qui en fait est Cartrawler, ceux ci m'ont répondus qu'il fallait voir cela avec AVIS et après quelques échanges ils ne répondent plus, le dossier est clos pour eux ! En conclusion, Easyjet m'a fait miroité une location "bon marché", AVIS m'a fait supporter tous les suppléments possibles et maintenant je n'ai plus d'interlocuteurs. Ma prochaine location: je m'adresserai directement à un loueur et je n'accepterai la location qu'après avoir reçu un devis.

Hired a car through easyJet. The company was GOLDCAR. PLEASE WHEN YOU SEE YOUR OPTIONS NEVER HIRE THROUGH THIS COMPANY!! Absolute sharks. They have charged me for damage that I did not do and you would literally only see under a microscope. They charged me because they knew I had the comprehensive insurance with easyJet. Again, if you want the comprehensive insurance, take it out when you pick up the car. It’s less complicated. Really disappointed easyJet!!