easyJetReviews of cars.easyjet.com

No surprises here with the other reviews. Booked a car through EasyJet a few weeks back, turned up to the rental place with all the relevant details and they refused to give us the car (due to accidentally getting the wrong card out first). Service agent was dismissive and hostile and I had to pay for another car with a different agent at the airport. EasyJet have refused to give me my money back despite no product being given! No evidence as to why they’re withholding. No need to say much more other than read the reviews and do accordingly…

DO NOT take a car through easyjet. Such a terrible service. I hired a car paying extra for insurance. I even called to check that this covered everything so that there were no nasty surprises. I arrived and the hire company to be told that the insurance wasn't worth anything and proposed such an expensive alternative. I asked for a refund on the original price to cancel but because the booking was through easyjet they couldnt refund me and easyjet were uncontactable. The hire company spent 30 minutes trying to get through. I cant afford to pursue this as in past experience it is hours of wasted time to get no where. I cant believe they get away with this.

If I could, I would put 0 stars. The car company charged me with 120€ (non refundable) although I pay easyJet extra for the full cover, the car rental company demand to pay there full coverage. Also they charge me with 500€ for deposit at my card and that said that they will return the money after 3 weeks. 4 weeks now and the money still are not back to my bank account. THE WORST CAR RENTAL COMPANY EVER. DO NOT BOOK WITH EASYJET CAR RENTAL.

I rented a car from Goldcar via easyjet car rentals for 30 days, in April/May this year. Paid in advance but on collection of the car at 6:00 pm i was told by the Goldcar representative that they only do rentals for 28 days. They said they were happy to cancel the rental and refund my money or i could take it up with EasyJet. Long story short 5 months later EasyJet are still investigating and no refund forthcoming on what should be straightforward. So a lose double don’t use easyJet car rentals don’t use Goldcar!

Service client absolument désastreux ! Si je pouvais mettre 0 étoile, je le ferais sans hésiter. À fuir à tout prix ! Notre réservation a été annulée sans notre accord et sans nous prévenir. L'hôtesse d'accueil de l'agence de location (qui elle n'était pas affiliée à EasyJet, ce qui explique donc certainement sa grande gentillesse) nous a expliqué que ce n'était pas la première fois que des clients passant par EasyJet Car Rental avait eu ce même problème d'annulation. Si encore le service client était compréhensif, qu'ils s'excusaient et faisaient en sorte de nous aider, cela serait pardonnable. Contactez-les par téléphones si vous souhaitez discuter avec des conseillers imbuvables, et si vous avez besoin d'un peu de calme, contactez les par mail et c'est silence garanti. Passez votre chemin, les prix attractifs ne sont plus intéressants quand on se retrouve au final sans voiture et sans remboursement. Une honte..

Quite possibly illegal service - highly deceptive. Hired a car through EasyJet in Malaga. As with other reviews, they used a small off-airport company who hard-sell on the damage waiver cover. We didn’t take it because we had the AXA cover from EasyJet and a pile of video of the car (because the car hire company didn’t bother recording any damage themselves and there was lots of it). Although the AXA policy covers your excess, it doesn’t cover breakdown (just towing after a crash) and it doesn’t cover liability. So IF YOU WANT PERSONAL LIABILITY COVER YOU HAVE TO TAKE THE CAR HIRE COMPANY’s WAIVER PACKAGE TOO. Only saw this when we handed the car back (and went through all the damage videos). Had we had a crash we would have been personally liable for third party injury. And you don’t know this when buying the AXA policy - @FCA is this treating customers fairly?

****Do not use EasyJet car rental***** Trustpilot wouldn`t let me put no stars. On 16/08/2025, I booked a 7-seater vehicle through EasyJet Car Rental, to be provided by Ecovia. On 21/10/2025, I arrived at Naples Airport and attended the Ecovia desk only to be informed that they did not have such a vehicle, despite our confirmed booking. They were unable to provide us with any similar options. I contacted Easyjet Car Rentals who could not assist with this and could only raise a complaint. We went to every car rental desk to find out if they could assist us. Sicilybycar came to our rescue with the only available cars, 2 Citroen C3s at a cost of 810 euros. My sister had luckily brought her driving licence and agreed to drive the 2nd vehicle even though she had never driven abroad before.

Titolo: easyJet non dovrebbe consigliare noleggiatori così scorretti Testo recensione: Il 05/10/2025 abbiamo prenotato e pagato un’auto con easyJet per il nostro volo EJU4227, fidandoci del partner indicato: U-Save Car Rental a Napoli. Il risultato è stato estremamente negativo: auto diversa da quella pagata, danni preesistenti non registrati e 400 EUR prelevati ingiustamente alla riconsegna con la scusa di un graffio minuscolo. easyJet dovrebbe verificare la serietà dei propri partner. Abbiamo scelto questo servizio attraverso la vostra piattaforma per fiducia, e siamo rimasti molto delusi. Speriamo che easyJet prenda provvedimenti per tutelare i propri clienti. Rossella Daniele Galatioto