easyJetReviews of cars.easyjet.com

Booked a car. Recieved a message about credit card needed when at the airport. I only have debit. Had a chat with easyjet car hire assistance. They change my reservation to go with a compagny that accept debit to prevent any surprise. When at the airport : sorry you need credit card to have the same condition (cartrawler) … finaly had to pay and extra insurrance. My car cost me twice the price i expected. It really is a scam.

We had an appalling experience with Drivalia, easyJet’s car hire partner at Edinburgh airport. Drivalia’s cheap seat belt fitted child seat could not be fitted safely to the car (several were tried). The branch manager agreed it was not safe and agreed to a full refund. We then walked away and went to another car hire place with safe child seats. However, it turned out the manager was not authorised to promise a refund as we booked through EasyJet. We only found this out after following up with Drivalia a week later about the refund. After finally finding out how to contact EasyJet, they refused a refund as a child seat was available, even though it was not safe to use and the branch manager agreed.

I booked a car through EasyJet. The flight was delayed but the car company refused to wait until the arrival (half an hour after normal time). I had to refuse the flight.

I booked a car through easyJet Car Rental and discovered upon arrival that the rental company (Drivalia) would not accept French debit cards for the security deposit. In France, credit cards are extremely rare — even premium cards like Visa Premier or Gold Mastercard are issued as debit cards. This means most French customers simply cannot meet this requirement. This essential information was not clearly displayed during the booking process. It was only buried in small-print terms and conditions. As a result, I was unable to collect the car unless I paid more than £250 extra at the counter. I lost the prepaid amount and had to rent another car elsewhere immediately. Afterwards, I checked the reviews and realised that many French customers have experienced the exact same issue. It feels like a recurring pattern: offer a low price, then block the rental on arrival with an unexpected condition. easyJet must take responsibility as the booking platform: either stop listing rental partners whose practices are incompatible with the French market, or clearly highlight essential conditions during the booking process. As it stands, the experience is misleading and costly. I strongly advise caution when booking a car through easyJet unless all hidden conditions are checked extremely carefully.

Véhicule louer et payer via internet Je vois les horaires d agence qui ferme à 21h et mon vol atterri à 21h 15. J appel pour demander comment ça ce passe en vu de changer d agence de location, le monsieur au téléphone m assure qu’il n’y a aucun soucis, qu’ils ont vu sur mon vol et que pour 15 min il y a quelqu’un qui m attendra! Mon avion atterri avec 35 min d avance. J arrive devant le comptoir. Fermer et toute lumière éteinte!!!! Aucun moyen de les avoir au téléphone! J’ai du louer une véhicule à coter. Donc double frais!!!! Depuis le 14 novembre on me dis qu’il n’y aura pas de remboursement parce que mon avion et arriver à 21h15 et il ferme à 21h. Mais c quelqu’un de chez eux qui me dis qu’il m attend!!!! Bref agence à fuir, pire que honteux!!!!! J espère qu’ils vont couler à force d arnaquer les gens!

Customer service is zero, never again.

We chose to use easyJet because in the past we have been stung by having to pay additional insurance once we reach location. EasyJet sold us premium insurance in the UK to avoid us having to pay additional once abroad. They reassured us many times that we would have premium insurance included in the car hire along with subsequent emails confirming we would not need to pay for additional insurance once abroad. This was not the case and we had to pay an additional £500 Almost the same as the car hire charge itself and now they refuse to refund.

You book a flight to Bristol arriving 11pm and they book you a car for pick up the next day at 7am as the small unknown rental company off the airport is only open till 8pm. Then the drop off time is 8 hours before you flight, you get a time to check you hire car rental in email 10 minutes after the free cancellation and it is then you discover that easy jet doesn’t book you a car with times that suit your flight arrival and departure and you are charged a€100 cancellation charge.