CarrierReviews of carrier.com

Response from CarrierMay 29, 2026

We’re sorry to hear about your experience and understand your frustration. Warranty coverage can vary depending on the product model and whether registration was completed within the required timeframe after installation. Because Carrier products are installed and serviced through independent dealers and distributors, we recommend working directly with your local installing dealer regarding warranty claim eligibility and repair options. You may also contact Carrier Customer Care at 1-800-CARRIER for additional assistance reviewing your product information and available support options. We appreciate your feedback and the opportunity to address your concerns.

Response from CarrierMay 26, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to deal with ongoing service delays. This is not the level of support we strive to provide. Please contact Carrier customer support at 1-800-CARRIER or work directly with your installing contractor, as they can often help coordinate warranty and service support more quickly. You’re also welcome to send us your complaint number and contact details in a direct message so we can help escalate the issue with the appropriate team.

Response from CarrierMay 22, 2026

Thank you for sharing your experience. It’s great to hear you’ve found Carrier to be a trusted brand and that the website has made it easier to research options before reaching out to a contractor. We’re glad the information is helping you make a more informed decision as you evaluate a new HVAC system for your home.

Response from CarrierMay 26, 2026

Thank you for taking the time to share such detailed feedback, and for being candid about both the issues you experienced and the performance of your system overall. We’re sorry to hear about the installation concerns you described, particularly the condensate drainage issue and the frustration around how the situation was handled at the time. Proper installation and commissioning are critical to system performance, and what you’ve described does not reflect the experience we aim to deliver. While installations are performed by independent dealers, we do expect our partners to follow manufacturer guidelines, and feedback like yours is important in helping reinforce that standard. We also understand your concern about not having a factory representative involved. In most cases, service and installation issues are handled directly through the installing dealer, but we recognize that this can feel unsatisfying when problems arise. Your comments about improving clarity for installers—such as labeling and guidance—are also helpful and will be taken into consideration. At the same time, we’re glad to hear that your current system is delivering strong, even comfort throughout your home, including the second floor. That kind of whole-home performance is exactly what we aim for, and it’s good to know it’s meeting your expectations now. We appreciate you taking the time to share both the positives and the areas where your experience fell short. If you ever do want to follow up further, the best path is through Carrier customer support or your local dealer so it can be reviewed directly within the proper service channels.

Response from CarrierMay 22, 2026

Thank you for the kind feedback. We’re glad you found the information helpful while researching Carrier products and local installation options. It’s great to hear the site made it easier to explore the current lineup and connect with dealers in your area.

Response from CarrierMay 22, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must be, especially during extreme Texas heat. We encourage you to continue working with your local installing Carrier dealer, as they are best equipped to review available repair or replacement options for your specific system. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance and support in resolving the issue.

Response from CarrierMay 22, 2026

We’re sorry to hear you had a disappointing experience with both service and support. We encourage you to reach out to your local installing Carrier dealer so they can better address your concerns and help review your system or service experience. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance.

Response from CarrierMay 22, 2026

We’re sorry to hear your second AC service was not properly checked. We understand how important it is to have the job done thoroughly the first time. Please reach out to your local installing Carrier dealer so they can review what happened and arrange a proper follow-up service. You can also contact Carrier Customer Care directly at 1-800-CARRIER for additional assistance in resolving this issue.