CarrierReviews of carrier.com

We bought two Performance 18, 2-stage units and had them installed at the beginning of Aug. It was pricey, but we wanted to upgrade from our older Carrier 1-stage units. The 2-stage units have been running less, and it has felt better inside our house. However, Sept 12th, that all changed. The smaller unit stopped cooling that afternoon. We noticed it just before 6pm, when it was 86° in our bedroom. Our a/c company is not open on Sun, so we had to wait ill Mon. Tech came out and found the compressor was bad. Something inside of it was clanging around, making it sound like a buzzer. Tues, the tech told us he was having issues with Carrier responding to him. I didn't hear from him Wed, so Thurs morning I asked for an update. He ended up calling me. He said Carrier was kind of fighting them, as they weren't believing the compressor had gone bad. However, the distributor told him he had overnighted a new compressor on Wed, and it should be there on Thurs. My tech was going to check on it at lunch time. About 1130, he called and said the distributor told him the part had arrived at the warehouse. He could have someone at my house around 1330 to start working on it while another guy picked up the compressor. Sure enough, another tech showed up at our house and started preparing the outside unit. Then our tech text me a screenshot of an email he received from the distributor saying he was mistaken about the delivery, and due to a delay in Atlanta, it wouldn't arrive until Mon. No way should we be going for over a week without our month and half old a/c unit! That's when I decided to contact Carrier. I started a complaint, and the woman told me she was going to send it up higher, and they should be giving me a call before the end of the day. If they didn't, the office opens at 8am EDT, so give them a call. Surprise, surprise, nobody called me. At 0701 on Fri morning, I was calling them. The woman I spoke to was about indifferent about my ordeal as anyone could be. All she could say was sorry, but she couldn't offer any help. In fact, she told me that she would have to open an investigation, and by the time they started looking into it, the part was going to be installed. When she told me this, she sounded like it was such a drain to do, too. She kept asking me what was it I wanted her to do, which I told her several times, I want Carrier to get me this part I needed. She just kept arguing with me, and then started telling me there wasn't anything Carrier could really do. That's when I hung up. I can see Carrier just won't stand behind their products, which is fine. My wife and I both agree that we will never buy another one. This was a $30K mistake, apparently. We chose the wrong company. For what it's worth, I did talk to the distributor. I don't fault my a/c company, nor do I fault the distributor. Both of them told me the hassle they had in dealing with Carrier. It shouldn't be that way. The distributor actually started looking into seeing if he could get me a whole new outside unit. Before we could get an answer on that, the compressor actually ended up getting delivered to my a/c company. They came out around 5pm today and installed it. Doesn't change how I think of Carrier now, though. Once these units need to be replaced, I'll be looking at Trane or Lennox.

I installed 2 Carrier HVAC systems a little over 3 years ago. I have a maintenance contract covering both, so all maintenance has been completed according to recommendations. Yet both systems had to have the blower fans replaced within 2 months of each other. Not sure where they are sourcing these parts but they are trash. They covered the parts but I’m out over $1K in labor. My old systems had no issues for 20+ years. I’m regretting going with Carrier, they should cover labor as well for their inferior products.

My Infinity unit has had the outside unit replaced in the first year due to noisy compressor. The 2nd outside unit is now making noise just like the 1st one. (within 6 months of install. I am told by Carrier to have the compressor replaced. What guaranty is there I will get an improved compressor. No one is willing or able to give me an answer.

My house was originally outfitted with three Carrier Comfort grade systems. These performed well for 20 years. In June of 2024 I replaced these with three new Carrier Performance grade systems and bought warranties on each. These have been maintained since new by the seller (Ross & Witmer, Inc). I June if this year one of the new compressors developed internal freon leaks, in July one of the air handler blower motors failed. These repairs cost over $3000 and the seller says these repairs are not covered by the warranties. I am very disappointed in Carrier and their warranties.

Extremely unreliable. They billed me 229 pounds to push a few buttons on a boiler that was overheating. 2 weeks down the line they still have to send the invoice for the payment they got in advance and the certificate of the intervention. This is not acceptable. They are only good at cashing in, then they do not provide the service.