CarrierReviews of carrier.com

Response from CarrierOct 1, 2026

Richard, we’re sorry to hear about the issues you experienced with your furnace and understand how frustrating it must be to face a significant repair after less than six years of use. We take concerns about product performance seriously and would appreciate the opportunity to learn more about your experience and help connect you with the appropriate team. Please contact Carrier Customer Support at 1-800-227-7437 so we can review the details of your system and available warranty coverage.

Response from CarrierSep 28, 2026

We’re sorry to hear about your experience and understand your frustration with the unexpected repair. We appreciate you taking the time to share this feedback, and we’d like the opportunity to learn more about your situation and see how we can assist. Please contact Carrier Customer Care at 1-800-CARRIER (1-800-227-7437) so our team can review your concerns and help direct you to the appropriate resources.

Response from CarrierSep 8, 2026

We’re truly sorry to hear about your experience, especially after nearly 30 years of working with Carrier. We understand how frustrating it is when parts availability, service support, or long wait times get in the way of serving your customers. Your feedback is important to us, and we don’t take your concerns lightly. Thank you for your many years of working with Carrier, and we’re sorry we’ve fallen short of the level of support you expect and deserve.

Response from CarrierAug 26, 2026

We're sorry to hear about the frustration you've experienced with your Carrier Midea product and the difficulty you've had reaching customer support. Waiting weeks or months for a cooling issue and water leakage to be resolved is understandably disappointing, and we appreciate you bringing these concerns to our attention. We'd like the opportunity to help get this addressed. Please reach out to our customer support team through the appropriate local Carrier Midea service channel with your product and service details so the issue can be escalated and reviewed. Thank you for sharing this feedback. We take concerns about product performance and after-sales service seriously.

Response from CarrierAug 19, 2026

We’re sorry to hear you’re experiencing poor airflow with your new system. We understand how frustrating it is to have an HVAC system replaced and then not feel comfortable in your home. Airflow issues can have a number of potential causes, and a qualified HVAC professional will need to evaluate the system and installation to determine what may be affecting performance. Since you live in an apartment, we recommend contacting your property manager or the contractor who installed the equipment so they can inspect the system and address your concerns. If you need additional assistance from Carrier, please call our Customer Care team at 1-800-CARRIER (1-800-227-7437). Our representatives can help with product and warranty-related questions. We appreciate you bringing your experience to our attention and hope your comfort issue can be resolved quickly.

Response from CarrierAug 19, 2026

We're sorry to hear that you've had a frustrating experience with your Carrier system and understand how disappointing unexpected repair costs can be, particularly when you feel your concerns haven't been adequately addressed. Carrier takes product quality and customer service seriously. Because repair needs, warranty coverage and costs can vary depending on the equipment, installation, diagnosis and specific circumstances, we'd like the opportunity to learn more about your experience and see how we can help. Please call Carrier Customer Care at 1-800-CARRIER (1-800-227-7437) with your model and serial numbers and any available service or warranty information. Our team can review your concerns and help clarify your warranty coverage and available next steps. We appreciate you taking the time to share your feedback and would welcome the opportunity to assist.

Response from CarrierAug 19, 2026

We're sorry to hear about your experience and understand why a repair on a relatively new system, along with an unexpected labor charge, would be frustrating. Carrier's residential warranties provide coverage for eligible parts, while labor, service-call and other charges may be determined by the installing dealer or contractor. Coverage can also vary based on the specific equipment, warranty registration and application. We'd appreciate the opportunity to help clarify your warranty coverage and better understand what happened with your system. Please contact Carrier Customer Care at 1-800-CARRIER (1-800-227-7437) and have your model and serial numbers available. Our team can review your warranty information and answer questions about your coverage. We appreciate you bringing your concerns to our attention and hope we can help provide some clarity.

Response from CarrierJul 16, 2026

Hola, Lamentamos sinceramente la frustración que ha experimentado y entendemos lo decepcionante que es estar tanto tiempo sin aire acondicionado, especialmente durante el verano en Madrid. Nos gustaría revisar su caso y ayudarle a encontrar una solución. Para ello, por favor póngase en contacto con nuestro equipo de Atención al Cliente llamando al 1800-CARRIER (1800-227-7437) y facilite los datos de su solicitud para que podamos investigarla y darle seguimiento. Agradecemos que nos haya compartido su experiencia y esperamos poder ayudarle a resolver esta situación lo antes posible.