CarrierReviews of carrier.com

I got 4 ACs from Carrier 1.5 year ago. One of the ACs started creating a foul smell when switched on ( shortly after purchase ) I registerated complaint multiple times within the warranty period with no resolution, the service agents visited twice with no resolution, now it should be the responsibility of the company to resolve my issue , either repairing or replacing a defective product that I paid full price for. Now after 1 year when the defect continues ( as a result of negligence by the company , and claiming it is the responsibility of the customer to keep chasing the customer representatives to get a problem fixed ) it’s getting difficult to even sit in the room. There is no regard for the customer, why should I keep paying their sevice / repair fees when the issue has been there since the beginning of the purchase. The company is selling defective products.

Purchased two Carrier furnaces and AC 12 years ago. Paid for warranty and of course the blower mower of one is faulty. Issue is that the cost is over $1700 for the part and another 1200+ to install. Yes, a 1 to two hour job is costing $1200. The carrier parts dealer tried to tell me that the oem parts are more expensive for HVAC dealers than the public - I didn't laugh out loud. I would not recommend carrier - as when I went back to purchase there was a mix up on what was warrantied for the extra $1100. We had a Lennox single stage before - I have read that their parts are expensive and proprietary. Carrier can be used with Bryant - and in comparison to Lennox - $1100 is the highest cost. I asked Carrier why the swing in costs - they indicated they do not control what dealers sell them for or the labour costs. This is a scam to consumers in being taken advantage of - this is horrible for the environment - that I get a 1K credit for a furnace that needs a 3K part - I wonder want they will resell it for if I buy new. ?????

I installed the Carrier 19 Cross over heat pump system it is very quiet. It has been cooling the house great so far. I like that is is a little smaller then my previous heat pump. The indoor air handler is also very quiet.

We replaced an aging and undersized RUUD AC & furnace a new Infinity furnace and 4-ton heat pump in September of 2024 for our 3100 sq ft house. The system is very quiet and efficient. With the addition of the heat pump our gas bills have dropped drastically, however the electric is up a bit. Overall we are extremely happy with our new system. I'm very thankful for the PUP from Carrier.

I purchased two Carrier heat pump systems for my home. My experience has been positive. The operation is quiet and the comfort level is great.

**Extremely Disappointing Experience with Carrier – Manufacturing Defect, No Replacement, No Refund** I am extremely disappointed with the after-sales service provided by Carrier and the way my complaint has been handled. I purchased a new Carrier AC from Reliance Digital, Ahmedabad, during the last week of April. Shortly after installation, I noticed that the cooling performance was not satisfactory. Since the product was brand new, I immediately raised a service request on May 3. A technician was sent by Reliance Digital, who inspected the AC and informed me that the issue had been resolved. The complaint was then marked as closed in their system. Unfortunately, the problem continued exactly as before. I had to repeatedly follow up with the technician and customer support before another visit was arranged. During the subsequent inspection, the technician himself acknowledged that the AC had a manufacturing defect. Based on this finding, I requested either a replacement unit or a full refund, which I believe is a reasonable expectation when a newly purchased product is found to be defective from the factory. What followed was an exhausting and frustrating experience. Despite multiple follow-ups, I received little to no response. I was forced to personally visit the Reliance Digital store twice just to seek updates and push for a resolution—something that should never be required from a customer who has already paid the full purchase price. While the Reliance Digital team eventually started responding, Carrier's position has been extremely disappointing. Despite the confirmed manufacturing defect in a newly purchased product, Carrier has refused to provide a replacement or refund. Instead, I have been asked to accept repairs and continue using a product that was defective from the beginning. As a customer, I find this completely unacceptable. I purchased a brand-new AC, not a refurbished or repaired unit. If a manufacturing defect is identified immediately after purchase, the customer should not be expected to bear the inconvenience, uncertainty, and loss associated with a faulty product. I am posting this review to make other customers aware of my experience and to request that Carrier reconsider its position. I expect a fair and customer-centric resolution in the form of a replacement unit or refund rather than repairs on a defective product that failed from the outset. Unless this matter is resolved satisfactorily, I will have no option but to escalate the issue through appropriate consumer grievance channels and share my experience across relevant consumer review platforms. I hope Carrier values its reputation and customer trust enough to provide a fair resolution.

I had a great experience with the Pup program. I installed two Infinity systems, one of which with zoning. I’ve installed hundreds, but never got to experience in my house. I couldn’t be happier. Always consistent and comfortable in the house will achieving that comfort efficiency. Love it!

I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years ago. I recently installed a crossover system in my garage in Northern WI, waiting for the new ecobee thermostat to control it. My most recent purchase was for 2-stage small package heat pump rooftop unit that I had put in my winter condo in Arizona. Special shout out to Jaycox HVAC for installing it for me.