Carpet One Floor and HomeReviews of carpetone.com

Accurate estimate. Workers showed up when they promised (actually - they were early!). Excellent job installing the floor. (19 ft by 13 ft - with NO seems - that's what I LIKE!) Looks great. Thank you.

The carpet came in within a few weeks and we were able to schedule a convenient time for the install. They were also very helpful in helping to arrange a fix for a small rip in our vinyl floor on the same day. This way we were able to limit the cost of the repair.

I was pleased with the carpet, but the installation took 3 days instead of 2 because the installers only worked from 9:00 to 12:00 and then from 1:30 to 3:30. I had to take an additional day off of work because these guys don't work a full day like everyone else.

After reviewing options for a flooring job, I chose carpet one because their reputation and willingness to perform the job the "right way" even though I had other quotes who would do the work for less. I saved the money by doing the demo work myself down to the subfloor. When the day came for the floor to be installed, nobody showed. When we called, we discovered that our products were not ordered and we were not on the schedule. It took several weeks to get one of the two products in, so we lived on the subfloor in the meantime. On the new date of installation, the crew arrived, but a tool needed to cut the brick was at another site and was not available until several days later causing another delay. All in all the work got done though a month late. We are happy with the end result of the work, some minor mistakes in installation were corrected on later installation dates. The main problems we had were with having to delay moving into the bottom floor of our house for a month without really having any communication or explanation as to what was happening. Mistakes happen all the time, but the lack of correspondence made it difficult to deal with and continues to make it difficult for me to recommend carpet one to others.

The flooring experts at Emerson Carpet One were great! Answered all our questions and got it done right.

We enjoyed the in-store experience. Liz was friendly and helpful. We were happy to have her come to our house to measure, also. The only trouble we had was being told it would take three days, then suddenly, when the installers arrived, it all had to be done in one day. It ended up working out because my husband could get home to move furniture, and I am glad it is done. It looks nice.

Totally satisfied with our marble backsplash.

Excellent quality and service, exceeded our expectations. Professional, on-time, cleaned up all debris.