Carolina HerreraReviews of carolinaherrera.com

4.5837 reviews
Clothing & Underwear

Carolina Herrera

About Carolina Herrera

The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.

Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: carolinaherrera.com
Website: carolinaherrera.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Clothing & Underwear

Call Write a review

Harry S.

Jun 12, 2025

everyone be aware i purchased a top and…

everyone be aware i purchased a top and skirt for my daughter on Madison ave from a salesperson Hugo, anyway i received a week later, the package arrived squashed into a fedex envelope (btw this is the first time i receive a package in this price range like this) all highend places ship in a proper box, anyway to make long story short my daughter decided she does not like it so my wife went back to store to return, the store manager decided together with HUGO to take back the skirt but not the top, even though we were well within our 30 day time frame, as they said it had dirt on the color all tough me and my wife saw nothing, but they did not budge at all, we can see a fold on the color this the way it was shipped. so know before buying to be very carefull

Response from Carolina HerreraJun 13, 2025

Dear Harry, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you have experienced when trying to return your garments. We would like to clarify that our team handles customer service for Carolina Herrera NY, which is separate from CH Carolina Herrera. As such, we unfortunately do not have access to orders or internal processes related to CH Carolina Herrera boutiques, including the CH store on 802 Madison Avenue New York, NY 10065 that you have mentioned. To ensure your concerns are addressed by the appropriate team, we kindly ask you to reach out directly to CH Carolina Herrera's customer service using the contact details below: Email: [email protected] and Toll-Free Number: +1 844 547 2912 Their availability is Monday to Friday from 9AM to 7PM, and Saturday from 10AM to 6PM (EST). They will be best positioned to assist you with the matter and offer the appropriate resolution. Thank you for your understanding! Your Carolina Herrera Team

About Carolina Herrera

Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: carolinaherrera.com
Website: carolinaherrera.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026