The House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
carolinaherrera.com
Website
carolinaherrera.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Je remercie Sylvie F du service client Carolina Herrera pour sa gentillesse, sa réactivité et son professionnalisme.
Mon problème a été traité rapidement avec un remboursement effectué comme annoncé.
Très satisfait du service client.
Response from Carolina HerreraMay 28, 2026
Bonjour Yann,
Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience.
Nous sommes ravis d’apprendre que notre ambassadrice de marque Sylvie a su vous apporter entière satisfaction grâce à sa gentillesse, sa réactivité et son professionnalisme. Votre retour positif concernant la rapidité du traitement de votre demande ainsi que le suivi du remboursement nous fait très plaisir et sera transmis à Sylvie avec joie.
Merci encore pour votre confiance et votre aimable commentaire.
Au plaisir de vous accompagner de nouveau très bientôt!
Votre Équipe Carolina Herrera
ME
Mery
Conforme con atención
Hola, les comento que compre un perfume carolina herrera que traía la tapa del mini perfume con desperfecto, les envié un mail, y me gestionaron un reemplazo, me ofrecieron alternativas en aromas del mismo Very Good Girl, comprendo que el proceso no es rápido, pero después de tener paciencia y esperar, recibí una muestra en mi domicilio sin costo alguno, por lo tanto agradezco a Sebastián, quien estuvo preocupado en todo momento, se agradece que las Empresas cuenten con personas así, que se coloquen en el lugar del cliente
Totalmente conforme
Saludos !
Response from Carolina HerreraJun 1, 2026
Estimada Mery,
Gracias por compartir su experiencia.
Lamentamos el inconveniente inicial con su pedido y agradecemos la paciencia que mostró durante el proceso de gestión.
Nos alegra saber que la solución propuesta fue de su satisfacción y que Sebastián pudo acompañarle durante todo el proceso. Valoramos especialmente sus palabras sobre la importancia de una atención cercana y comprometida con las necesidades de nuestros consumidores.
Muchas gracias por su confianza.
Saludos,
Su Equipo de Carolina Herrera
KN
Knc
Fantastic customer services
Fantastic customer services
Sorted out my issue fast and kept me informed
Thank you
Response from Carolina HerreraMay 28, 2026
Hi,
Thank you very much for taking the time to share your feedback about your experience with us.
We are happy to hear that your issue was resolved quickly and efficiently, and that you were kept well-informed throughout the process. This level of clarity and responsiveness is exactly what we strive to deliver.
At Carolina Herrera, we are always committed to ensuring that every customer interaction is handled with care, efficiency, and attention.
Thank you again for your trust and your feedback. We look forward to assisting you again in the future!
Your Carolina Herrera Team
AF
Andy F.
Prompt resolution
I have had a few years experience of purchasing from Carolina Herrera and on this last occasion had an issue that was promptly and professionally delt with by Georgina b
Response from Carolina HerreraMay 26, 2026
Dear Andy,
Thank you for your feedback.
Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback regarding the service provided by Georgiana, and we would like to thank you for taking the time to tell us about your satisfaction. We are beyond pleased to hear that you have been purchasing our products for a few years now and we are glad that everything was resolved for you.
Your compliments reinforce us in our daily effort to offer the best to our customers.
If you need any further assistance, please do not hesitate to contact us. We hope to welcome you back soon!
Our team wishes you a great day!
Kind regards,
Your Carolina Herrera Team
RS
Rodrigo S.
Um atendimento totalmente profissional…
Um atendimento totalmente profissional da atendente Bruna, muito solicita e rápida no atendimento, nota 10.
Response from Carolina HerreraMay 27, 2026
Prezado Rodrigo,
Obrigado pelo seu feedback.
Ficamos extremamente felizes em saber que Bruna conseguiu ajudá-lo de forma profissional e rápida.
Nosso principal objetivo é proporcionar uma experiência que exceda suas expectativas. É com grande prazer que lemos seu feedback positivo e gostaríamos de agradecer por nos contar sobre sua satisfação.
Caso necessite de alguma assistência, não hesite em nos contatar.
Em nome da Carolina Herrera desejamos a você um ótimo dia.
Atenciosamente,
Equipe Carolina Herrera
IW
IMPERIVM W.
Atendente foi ótima
Atendente foi ótima
Response from Carolina HerreraMay 25, 2026
Boa Tarde,
Muito obrigado por dedicar seu tempo para nos enviar seu feedback.
Ficamos imensamente felizes em saber que você ficou satisfeito com o atendimento recebido.
Se precisar de qualquer outra coisa, não hesite em entrar em contato. Estamos sempre aqui para ajudar. Esperamos que continue desfrutando de seus produtos, e aguardamos ansiosamente para recebê-lo novamente em breve!
Em nome da Carolina Herrera, desejamos a você uma excelente semana.
Equipe Carolina Herrera
JA
James
Unacceptable Company Policies!
Inside the sealed box was damp, and I noticed the leaking of the defective bottle. I felt I wasted my time, and the effort I by taking the time in providing photos of receipt, contents with box, and video of the defective bottle.
The claim department ignored the fact I stated in the email it was leaking, and it's obvious that there was no claim on my reporting of any mention of broken or missing components. The customer service rep emailed me, and stated the reason for denial of my claim by the claim department is the fact the photos, and or video don't show broken and or missing parts. This just goes to support my claim that you really the claim department really didn't pay attention to my email to effectively investigate my claim. My wife's out the money, and the product was a hazard around our children.
So what would be my opinion on how the company could improve.
1. Put customer satisfaction as a core of the company.
2. The claim department should pay attention to customer's email(s) detailing the issue(s) , and process the claims accordingly in a timely manner.
3. Issue a replacement of the product, as the customer in good faith purchased the product, and company should in good faith stand behind their product.
I gave the one star on this review as it's the lowest rating otherwise it would be no stars.
Update:
As of June 1, 2026 the manufacturer has not reached out to me privately.
There is a common issue of these bottles leaking. The manufacturer ignores these claims, and consumer doesn't receive a replacement.
This is by far the worse company in the United States! 😞
Response from Carolina HerreraJun 1, 2026
Dear James,
We are sorry to hear about your experience and the condition in which your order was received.
We understand your concerns regarding the leaking product, the condition of the package, and your disappointment with how your claim was handled. This is not the standard of service we aim to provide, and we sincerely apologise for the frustration and inconvenience caused.
Please be assured that we have already reached out to you privately.
Thank you for bringing this to our attention.
Your Carolina Herrera Team
MG
melvin G.
Muy buena atención al cliente
Muy buena atención al cliente, resolvieron mi problema muy rápido, muchas gracias Daisy s
Response from Carolina HerreraMay 28, 2026
Estimado Melvin,
Muchas gracias por compartir su experiencia.
Nos alegra saber que Daisy pudo ayudarle y resolver su incidencia de manera rápida. Agradecemos sus amables palabras y su confianza en nuestro servicio de atención al consumidor.
Esperamos poder darle la bienvenida de nuevo pronto.
Un saludo,
Su Equipo de Carolina Herrera
