Joanna
Rather poor experience
Rather poor experience. Firstly I felt highly mislead with promotion and when reached to customer service I found them very unhelpful and just like you speaking to a robot. Shame for company to claim to be luxury brand. Won’t buy again and definitely advise my family and friends to do the same! That sort of sale tactics are not acceptable this day
Response from Carolina HerreraAug 28, 2026
Dear Joanna, We are truly sorry to hear about your recent experience and completely understand your disappointment. Thank you for taking the time to share your feedback with us. We would like to clarify that the code you received was valid and was issued after delivery, as outlined on our website. This was also kindly confirmed by our Brand Ambassador. The code provides a special saving that can be redeemed for the La Bomba rings full value, against a full-price La Bomba fragrance of 50ml or larger. Unfortunately, it cannot be applied to any La Bomba fragrance that is already discounted or on sale. However, we sincerely apologise that the promotional information on our website did not make these redemption conditions sufficiently clear. We appreciate that this may have led to confusion and understandably caused disappointment when you attempted to use the code. While the terms of the promotion remain as stated, we recognise that the information could have been communicated more clearly, and we are genuinely sorry for the frustration this may have caused you. We greatly value your feedback and will ensure that your comments are shared with the relevant team so that we can improve the clarity of our promotional communications going forward. Thank you again for your understanding, and please accept our sincere apologies for any disappointment caused. Kind regards, Your Carolina Herrera Team