Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

REVIEW 7 months of waiting for installation... Covid or not this is crazy. When I paid deposit (DURING COVID) they told me 6 weeks... NOT 7 MONTHS!! They don't even have the courtesy and customer service to at least call and give updates. They also advised me that they put larger orders installation dates ahead of smaller orders. Negative 10 star review.. I'm calling and making a compliant with attorney general and I advise everyone else to do the same... They even removed their reviews from their Facebook page it looks like. I will NEVER use or recommend this company.

We have purchased three buildings from Carolina Carports, but this is our last! We ordered and paid 16% in May of 2020. We needed the carport for July 4th. They told us no problem. Then the lies started. Covid, weather, birthdays....you name it. We asked for a discount and were told no way. Very rude. The new installers did not pull a chalk line and the screws are not in line. I would pass on any seller that uses Carolina Carports for their buildings.

Awful customer service and liars. after they installed our pole barn they called us to inform us about an amount we still owe them. We provided them with the contract and all payments we did pay them, they replied with one sentence that we still owe them money. Anything but professional. they should be in jail.

Same thing happened to me. I ordered the carport in August, 2020 & it is Jan. 2021 and they still havent came out to install. You folks are right, everything from covid to weather. This company is a joke. Folks please read all this stuff about CCI, and run. Dont order anything from them. If you cant get out and install the garages, stop selling them to people.

Carolina carports was 3 months late on delivery. When they arrived, the crew did not want to install the building because we did not have full 3 feet of space around the slab( something that was not discussed with me prior to install). I had to install two sides of the building myself. As the crew was finishing the job, they noticed the door was faulty and communicated to me that they would be back in two week. 6 weeks later, no one from Carolina carports had reached out to apologize for the delay or inconvenience nor did they set up a time to return. I spent the next 6 weeks leaving messages and sitting on hold in excess of 5 hours without any success. When I finally got someone on the phone, I was given an install date that was 2 weeks out. The day came and went and again, no one called nor did they show up. I reached out again with slightly better success and was given another install date and for the second time they did not show up. However, they did call on the day of the install to let me know they never ordered the replacement door. A month and a half later, I receive another call to set up an install and again they did not show up. I missed a call from Carolina carports on a Sunday morning while I was in church but the caller did not leave a message to inform me that they would not be showing up. I ordered tis building in mid June with the understanding that it would have been installed in 4 to 6 weeks. It is now mid December and I still do not have a completed building.

We ordered our 2nd carport from CC on 7/3/20 (the first carport was delivered without issue in 2018). The dealer told us 8-10 weeks and it's now December 2020 and CC has not reached out to us not has our dealer. We've called only to be told our contact person will call us back. At this point should we demand a refund or hire an attorney?

I placed my order through Alan's on 7/28. The Carolina Carport installers finally arrived on 10/15 but brought the wrong garage door. Here we are 4 months after I placed my order and I still don't have a completed garage. The installer won't return to Pennsylvania until they have another order scheduled in this area. I have called customer service multiple times to no avail. BEWARE!! I would not use this company again!

Ordered from Alan’s. Order processed promptly July 21, 2020. Informed it would be 45-90 days for delivery and setup. CCI called early Oct ( prior to 90 days) to schedule. First we knew it was CCI. CCI canceled the delivery 2 days later with no reschedule date. It is now Nov. 11 and still no delivery or schedule. Heather from CCI gave anti-customer attitude, rude, condescending, curt answers and no idea when it would be delivered. She was extremely anti-customer oriented. Had we been aware that CCI was the supplier when ordering from Alan’s, we would have used a different company. Definitely do NOT recommend CCI for any carports they manufacture. They don’t provide reliable and accurate information about their service. Many reviews confirm this policy by their company. Shameful because usually the products are of substantial quality.