Carolina Carports and Metal BuildingsReviews of carolinacarportsinc.com

this company is horrible. has been telling me for 4 months they were coming to repair my garage doors that have never worked since installation. no one answers or calls back. if you get a representative they tell you how sorry they are and that you are top priority and someone will be there soon. then another month goes by and no repair crew

“Buyers Beware” I’m in dispute with them to fix this disaster of a RV Cover. The workmanship on my building on a scale of 1-10 is a 1. The crew that put it up showed absolutely no pride in their work. The frame most likely is not squared and plum because the metal appears to run downward which caused it to be 3” longer on the top. Screw placement it sloppy and inconsistent. The braces for the Vertically installed panels have large gaps and horrible to look at. Now I’m being told they will be sending out the same crew that hacked this job up. They’re ridiculous to work with! I am definitely wishing I’d went with another company. If they don’t get it right soon they can come take it and haul it away, I’ll get a court order claiming they dumped trash on my Property!

Don't buy from Carolina Carports, they don't stand behind their buildings. Leaking roof after 1 year and only has 1 year warranty. Garage doors suck, won't open and close well and get stuck. Will not recommend them to anyone.

Critical: Professionalism I purchased a metal garage from Alan's Factory Outlet who apparently subbed the job out to this company known as Carolina Carports, Inc. [For the record, when Alan of Alans's Factory Outlet finally heard about my complaint, he went way beyond the call of duty to satisfactorily remedy the situation which I am writing about here in this review; therefore, in no way should Alan's company be adversely viewed--Alan is a 'stand-up' guy with great principals!] When they (Carolina Carports,Inc) came to my home to install my garage, the installer had forgotten to bring 4 windows which went with my building. Accidents happen, and that is not the problem I have with this outfit. In general they did a nice job except for one rear corner where they ruined the entire piece of siding by butchering some type of horrible metal cutting work--this was not necessary with even the slightest of care about how my job looked. Now I am stuck with an ugly sharp jagged shard and edge with is rusting and just waiting to slice someones foot who ventures near not realizing the danger. Furthermore, when the installer came back about 3 months later to install the 4 missing windows, they brought with them a very bad abusive attitude blaming me for some reason. While here they began to dismantle my building in an aggressive manor until I asked them to just leave the windows with me to install myself. They did just that, and conveniently left my once newly constructed building falling apart with screws removed all my driveway. I am very disturbed about all of this; when I emailed to discuss these issues with the company, all I got was a lady named Heather Smith ridiculing me that why am I bothering them essentially. I have attached a photo of the sharp jagged ripped metal which their installer did and left like that. Heather said the garage is now out of the warranty period, but that she would drop off a new piece of siding for me to do myself; and at no time offered me any apology for the behavior of their contractor, or the terrible siding cut which they had left. Heather has had an anti-customer lousy attitude with me from the gitgo, and its funny sometimes how abusive lousy attitudes seem to permeate through the particular organization as a whole.

To start I was never told they were a non local company until after we signed the contract. Then they never told me there was a onsite inspection fee of $200 so I had no choice on getting it looked at. Then they were trying to make me get the permit which is against the ordinance in KS, MO. I was hollered at and treated like I was stupid. My dad ended up so stressed he had to go to the Dr about his heart and he is 70. I took the project of a simple 20x20 upgraded carport over to relieve the stress from my dad. After months of then failing to not give the proper information to the township to pass permitting, we finally got a permit. They sent the crew out and the vehicle broke down and had to come the next day. When they showed up they did not have the permit with them and to find out the site wasn’t to the guys liking (which we would have known if we had the choice to have someone come out). Now this is a brand new slab of concrete. It was designed to have run off so my elderly parents would not slip on ice. So back to the drawing board of months of townships requests to pass another permit for just higher legs so they could cut off and level what they needed. I was told like 3 times how the supervisor did not think this was possible 🤣 Anyway, they tell me they were coming the 6th in the afternoon and 7th in the morning if they couldn’t finish. The crew never showed never called the 6th so I called CC to find out where the crew was. They had no idea they never showed up and was calling to find out where they were. Mind you day two of taking off of work. After calling them again to try to find some updates after 12noon they told me the they would call again and the crew was in route to our home. The crew was the nicest group of guys. The best about this entire project! They asked us a few questions and told us what they had to do to make it level and 4 hours later they were driving out the driveway. The cutting was not a problem at all like CC was making it out to be. So I was charged a restocking fee of $200 for the other material which wasn’t my fault they couldn’t use, and then they charged me $175 for extra legs of material which understand that, then $75 for the guys to cut off material. It took 13 stressful months of pushing, calling, listening to lies and degrading comments to get the carport my parents wanted. If I were you I would RUN. RUN as far away as you can unless you are local to them so you can show up face to face with this company.

Brought building 24x50 5 years ago roof has fade .after I had brought building no one every call me and ask was everything ok with it. I never buy and thing else from them

This is my second purchase from them, both times I was told the same lies when it came to scheduling, 1st call they will say they screwed up the schedule and second call they will say the truck broke down, when they finally showed up at my house it was the next morning after they said they would be there, which cost me a half days pay because I took off work to wait for them and they never showed, then they just show up the next morning the only day of the week i get a chance to sleep in, and they were at my gate at 8am, no call, no nothing, they have no respect for any ones time and do NOT care about their customers!

Paid our deposit in August 19 and was told 4-6 weeks. Finally the first week in October I was told I had to send a picture of my slab before they could add me to the 4-6 week list. Then the 2nd week in November I was told Monday would be the install date but on Friday is was moved to Thursday. Then on Thursday I was told it wouldn't be until the afternoon and then in the afternoon I was told it would be the following Monday. Well they showed up Monday, thankfully but were 2 hours late. Once installed it looked great but I would never use them again. Terrible.