CarewellReviews of carewell.com

Response from CarewellMar 3, 2026

Thank you very much for taking the time to share your experience with us. We are absolutely delighted to hear that you are pleased with our team, our products, and our pricing! We understand that finding the right balance of quality and value is essential, and we are proud that our "great people" were able to support you in finding exactly what you need. Striving for excellence across all these areas is what we do every day at Carewell, and your feedback is the highest compliment we could receive. We appreciate your business and look forward to continuing to provide you with the high level of service and care you deserve.

Response from CarewellMar 3, 2026

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you find Carewell to be a great company to deal with and that we were able to resolve a mistake quickly for you. We understand that even with the best intentions, errors can occasionally occur. Our goal is to ensure that when they do, we act with speed and efficiency to make things right. Providing a "quick solution" and reliable support is exactly the standard we strive for every day. We appreciate your business and your trust in our team. We look forward to continuing to provide you with the high level of service and care you deserve!

Response from CarewellJan 26, 2026

Thank you so much for sharing your personal experience with us. We are truly touched to hear that using the PureWick system at home allowed you to have your first restful night's sleep in months. Knowing that our products provide such significant relief and comfort is the most rewarding part of what we do. We understand that the cost of specialized medical equipment can be a significant consideration, especially when it is not covered by insurance. We are so glad your sister was able to help you secure a solution that proved to be "so worth it" for your health and peace of mind. Thank you for choosing Carewell to support your care needs. We look forward to continuing to provide you with the products and dedicated support you deserve to maintain your comfort at home.

Response from CarewellDec 30, 2025

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order placed on the 17th arrived the very next day! We understand that receiving essential supplies quickly is a top priority for our customers, and we are pleased that we were able to meet that need for you. Providing "very speedy" and reliable delivery is exactly what we strive for with every order. We appreciate your business and look forward to continuing to provide you with the efficient service and support you deserve.

Response from CarewellDec 16, 2025

Thank you very much for taking the time to share your highly positive feedback. We are truly delighted to hear you recognize the excellence of our products, our proactive order and delivery status updates, and, most importantly, our Customer Service team. Your acknowledgment that we deliver across these core areas—quality product, transparency, and superior support—is invaluable to us. Our primary mission is to ensure reliability and offer exceptional support to all our customers, and your high rating confirms we are meeting this standard. We appreciate your business and look forward to continuing to be your trusted resource for all your care needs.

Response from CarewellDec 16, 2025

Thank you very much for taking the time to share your positive experience with us, especially regarding the swift resolution of your recent order issue. We are delighted to hear that even when an unexpected quality issue arose with the product packages, our team member, Andrea, was able to handle it with such speed and efficiency. Your feedback affirms our commitment to providing seamless support when you need it most. Ensuring an immediate replacement and quick shipping is precisely the level of service we strive for, and we are proud that Andrea exemplified our dedication to customer care. We are so pleased that this positive resolution ensures your willingness to do business with us again. We appreciate your trust and look forward to continuing to provide you with reliable products and exceptional support.

Response from CarewellDec 16, 2025

Thank you so much for taking the time to share this wonderful feedback and for choosing to return to Carewell! We are truly inspired by your mother's health stability at 102.5 years old, and we are honored to support you through her journey. Hearing that you have experienced nothing but superior service—with quick response times and personal focus—is the highest praise our team could receive. We strive to be a reliable partner during challenging periods. We are also very grateful that you recognized our commitment to having an excellent selection of care supplies at competitive prices. Your decision to convert your sourcing to Carewell means the world to us. We appreciate your trust and look forward to continuing to provide you and your mother with the fantastic service and support you both deserve.

Response from CarewellNov 24, 2025

We are absolutely delighted to read your review! Thank you so much for taking the time to share your positive experience with our Customer Service team. It means the world to us to know that our team was able to answer your text quickly and solve your problem effectively, getting your shipment on its way. Excellent service is what we strive for every day at Carewell, and your recommendation is the highest compliment we could receive. We look forward to continuing to provide you with the support and care you deserve!