William
I item I ordered was wrong size
I item I ordered was wrong size, I called the evening of same day I ordered. The associate put in the correct order, I didn't even have give any information, they already looked it up. After completing new order, they asked me if I wanted a return label sent to my email. Which I received the next day (when the first order showed up). The next day I had the return label on the box, and when 2nd order arrived the UPS driver gave me the new corrected order and took the first one back. Just fantastic all that completed from 10 January to 12 January.
Response from CarewellJan 25, 2024
Thank you so much for your kind review! We're glad to hear that we were able to quickly help you resolve your issue with the incorrect size. If there's ever an issue with your order in the future don't hesitate to call us again at (800) 696-CARE. We're here to help!