CarewellReviews of carewell.com

Response from CarewellJul 10, 2026

Thank you so much for your incredible loyalty over the past several years! We are absolutely thrilled to hear that you have been so impressed with our team's professional product knowledge and that the ordering process has been easy and flawless for you. Our main goal is to make managing your essential care supplies as smooth and stress-free as possible, from the moment you call or click to the moment your package arrives. Knowing that our customer service team has consistently delivered excellent support throughout your journey means the world to us. Thank you for your continued trust in Carewell. We look forward to providing you with the same flawless service for many more years to come!

Response from CarewellJul 10, 2026

Thank you so much for taking the time to share your experience with us. First and foremost, we are so incredibly sorry for the shock of receiving those marred and stained pads. We hold our products to the highest quality standards, and it sounds like these bags may have slipped through a rare manufacturing machine error. We completely understand that sending photos and product numbers over a phone or computer can feel overwhelming, and we are so glad to hear that our representative was able to walk you through the process with the kindness, patience, and respect you deserve. We never want our customers to feel belittled, especially when dealing with a frustrating situation, so hearing that our agent made you feel calm and supported means the world to us. We are so glad we could help get this sorted out for you. Thank you for your continued trust in Carewell, and please never hesitate to reach out to us if you ever need a helping hand in the future!

Response from CarewellJul 10, 2026

Thank you so much for this wonderful review and for naming us your favorite company to shop with! We are absolutely thrilled to hear that you love our wide variety of incontinence products and that your orders have consistently arrived right on time and in perfect condition. Our main goal is to make managing your essential care supplies as reliable and stress-free as possible. Knowing that we have supported you for a long time with zero issues is the ultimate compliment for our team, and we take great pride in making sure your packages arrive safely at your door every single time. Thank you for your incredible loyalty and your trust in Carewell. We love having you as part of our family and look forward to continuing to provide you with excellent service for a long time to come!

Response from CarewellJun 23, 2026

Thank you so much for taking the time to share your feedback! We are absolutely delighted to hear that our representative was both knowledgeable and understanding of your budgeting needs. At Carewell, we know that managing care can come with financial considerations, and our team always strives to provide expert guidance that balances high-quality care with what makes sense for your budget. Knowing that our team member listened carefully and helped you navigate your options means the world to us. We truly appreciate your trust in us and look forward to helping support you and your family with any future needs!

Response from CarewellJun 23, 2026

Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that our live representative was able to answer your questions and get you set up with exactly what you needed right from the start. We are especially glad to hear that our direct pricing provided you with great cost savings compared to your previous out-of-pocket insurance expenses! While Carewell does not process insurance directly, we are always happy to provide that detailed, itemized receipt so our customers can easily submit claims to their private providers independently. Thank you for your trust in us and for highlighting our prompt shipping. We look forward to providing you with the same excellent, friendly service on all your future orders!

Response from CarewellJun 23, 2026

Thank you so much for this wonderful 10-star review! We are absolutely thrilled to hear that your order arrived quickly and was exactly what you were looking for. Our team works hard every day to ensure shipments go out promptly, and knowing that our staff's sweetness and professionalism shined through means the world to us. Your kind words bring a huge smile to all of our faces! Thank you for being a part of the Carewell family. We look forward to providing you with the same excellent service on your next order!

Response from CarewellJun 23, 2026

Thank you so much for this beautiful feedback! We are absolutely thrilled to hear that Carewell is your go-to place for everything you need to care for your loved one. Our primary goal is to make life easier for caregivers by keeping essential, high-quality supplies in one convenient place, so you can focus on what matters most—spending time with that someone special. Knowing we can support you in providing that care means the world to us. Thank you for your trust in us, and we look forward to being here for you and your family for all your future needs!

Response from CarewellJun 8, 2026

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that you received such a timely response from our customer service team. Providing prompt, helpful, and reliable support is exactly what we strive for at Carewell, and it is wonderful to know our team met your expectations. We truly appreciate your feedback and your trust in us. Please feel free to reach out to us again whenever you need assistance—we are always here to help!