CarewellReviews of carewell.com

Response from CarewellMay 14, 2024

Thank you for your thoughtful feedback as a Registered Nurse and caregiver. We appreciate your kind words about Carewell and understand your concern. We strive to maintain the dignity of both caregivers and those we serve. "Adult diaper" is a widely recognized term that helps people find the products they need quickly and avoids confusion during online searches. We are committed to providing a positive and supportive experience for our customers, and your message is a valuable reminder to ensure our language is considerate. We're always open to feedback! Thank you again for bringing this to our attention. It helps us better serve our customers.

Response from CarewellApr 25, 2024

Thank you for reaching out and sharing your recent experience. We sincerely apologize for the missed delivery window and the inconvenience it caused you. We understand your frustration with not receiving timely updates and the delay in receiving your order. We take punctuality seriously and strive to ensure our deliveries arrive within the promised timeframe. We'd like to investigate further what caused the delay in your order and ensure it doesn't happen again. Could you please share your order number with us through an email at [email protected]? We will do all we can to make this right for you. We value your business and your honest feedback as it helps us identify areas for improvement. Please don't hesitate to reach out to us if you have any further questions or concerns. We're always happy to help!

Response from CarewellOct 11, 2023

We're so sorry to hear about the changes in your mother-in-law's condition and the challenges that came with finding a new product to help her. We'd also like to apologize for the confusion and frustration this return situation has caused you. While we're not able to do a direct "exchange" we are always able to process your return back to a Carewell store credit. At that point, we would be happy to help you place the new order. This would make the process as close to a traditional exchange at a brick-and-mortar store as possible. I've reviewed your account and I'm happy to see that we were able to resolve these issues for you. If there is anything else that we can do to help or if you have any questions, please don't hesitate to call us again at (800) 696-CARE. We're always happy to help.

Response from CarewellOct 3, 2023

Goodness, we are so sorry for the issues that you experienced with shipping! We know these products are important to our customers and we work hard to get them to you as quickly as possible. We are truly sorry for the shipping issue that kept you from getting your order as quickly as you should have. I see that we've already sent you a replacement order, but if there is anything else that we can do please don't hesitate to reach out to us at (800) 696-CARE.

Response from CarewellSep 12, 2023

Hi Debbie, thank you for leaving this review. We're so sorry to hear that you were having trouble with our website and that you didn't receive a callback. We're happy that one of our Care Team members was able to help you get your order placed, but this is not the Carewell experience that we want you to have! I've let our Care Team know that you were having an issue so that they can look into it further. If you're ever having trouble ordering in the future, please don't hesitate to call us again at (800) 696-CARE. We're always happy to help!

Response from CarewellAug 28, 2023

Oh goodness, we're so sorry to hear that you haven't received your item. We're extra careful to ensure customers receive their orders within 1-2 business days, and I'm disappointed to hear you didn't receive your package. Rest assured that we'll do everything in our power to make it right for you. We've already spoken to our team and we're looking forward to your call - please reach out at 800-696-CARE (2273). Thanks for the opportunity to fix this!

Response from CarewellMar 1, 2023

I'm so sorry to hear you had a disappointing experience with Carewell and can understand your frustration.Please accept our sincerest apologies for the inconvenience caused by the delayed shipment and the product sent. This is certainly not the level of service we aim to provide our customers. We value your feedback and would love the opportunity to make things right. Please do not hesitate to reach out to our customer service team at 855-855-1666 or [email protected] if we can help with anything else.

Response from CarewellFeb 20, 2023

I am truly sorry to hear about the frustrating experience you had with our company. We understand that the issue with the Autoship was a major inconvenience, causing a financial burden on you. We understand that you have been let down and inconvenienced, and for that, we extend our deepest apologies. Please know that we will be taking steps to improve our processes and communication to ensure that a similar situation does not occur in the future. We value your feedback and will use it to help us make the necessary changes. We appreciate your business and hope to have the opportunity to serve you again in the future.