CarewellReviews of carewell.com

Response from CarewellSep 15, 2025

Thank you for reaching out about your experience with Duocal. We're sorry to hear about your frustration with how the product's serving size is advertised. The 492 calories are for a full 100-gram serving, but Duocal is designed to be a flexible supplement. We recommend distributing it throughout the day to meet individual needs. We apologize that this was not clearly explained on the packaging. Your feedback is valuable, and we are committed to using it to improve how we communicate product information in the future.

Response from CarewellSep 15, 2025

We're very sorry to hear about your frustrating experience with your recent order and our customer service. While we can't accept returns on the items you've opened, we hope to have the chance to provide you with a better experience in the future.

Response from CarewellSep 12, 2025

Thank you for your feedback. We understand your frustration and apologize for the confusion. While we no longer offer specific discounts, we do offer savings through our Autoship program. All customers, including veterans and caregivers, can receive 30% off their first Autoship order and 5% off all future Autoship orders. This is our way of providing long-term value to everyone who depends on us. We appreciate your understanding.

Response from CarewellSep 15, 2025

Hello, I'm truly sorry to hear about the frustrating experience you had with the Autoship order and the unauthorized charge. That's not the experience we want for any of our customers. I want to make sure this is handled correctly for you. Since I don't have access to your account details here, the best way to resolve this is for you to reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or [email protected] Thank you for bringing this to our attention. We will use your feedback to improve our processes.

Response from CarewellSep 15, 2025

I am so sorry for the frustration and stress this has caused you. We understand how important it is for you to get the products you need for your father. While I can't access your specific account details here, we want to make this right. Please reach out to our customer support team directly with your email address or order number. You can contact our support team at 800-696-2273 or [email protected] They can investigate the price discrepancy and work with you to find a fair solution. Thank you for bringing this to our attention.

Response from CarewellSep 15, 2025

Hi Kim, We've attempted to locate your order within our system, and we have no records of an order under your name for Adapt Spray remover. You can contact our support team at 800-696-2273 or [email protected] with your order details. They will investigate what happened to your shipment and ensure you get a full refund or a replacement order immediately. Thank you for bringing this to our attention.

Response from CarewellSep 15, 2025

I understand your concern, and I want to assure you that we have not been hacked. The security of our customers' information is our top priority. It sounds like there might be an issue with your account credentials, which our customer support team can resolve for you. Please give us a call at 800-696-2273 or email us at [email protected]. We will get your account unlocked and help you regain access immediately. We apologize for the frustration this has caused and appreciate your patience.

Response from CarewellSep 15, 2025

Hi there, thank you for bringing this to our attention. Please know that all orders are important to us, regardless of their size. We value every customer and your feedback helps us improve. To check the status of your shipment and get a clear update, please contact our support team at 800-696-2273 or [email protected] with your order details. They will be able to provide you with the information you need and assist with any issues.