Connie
Customer care is premium
Customer care service is in America, they answer their phones but the quality of the products is why I choose to pay out of pocket. I am aware Medicaid would pay for them but the incontinent products were causing skin to breakdown as the diapers would explode so the gel beads were all over despite frequent changes & the tabs easily ripped. The service provided and speed of shipping with Carewell is top quality. I find comfort knowing there’s a person on the other end of the phone that can give me a solid answer and assistance. I will continue with Carewell.
Response from CarewellAug 19, 2024
Thank you for taking the time to share your feedback about your experience with our company. We appreciate your honesty and value your input. We understand your concerns regarding the quality of the products you received. We apologize for the inconvenience this caused. Your comfort and well-being are important to us, and we strive to provide products that meet the highest standards. We're pleased to hear that you've found Carewell's customer service to be helpful and responsive. Our team is dedicated to assisting our customers in any way possible. Thank you again for your feedback!