CarewellReviews of carewell.com

Response from CarewellApr 28, 2026

Thank you for reaching out and sharing your experience. We sincerely apologize that we did not deliver on our promises and that our support team failed to provide the assistance you needed. We understand how vital timely deliveries are when it comes to care supplies, and we are disappointed that we let you down. We are committed to full transparency and take your comments regarding delivery consistency very seriously. Please know that we are actively reviewing our logistics and support protocols to address the issues you’ve highlighted and to ensure we are meeting the standards our customers expect and deserve. While we understand your decision to order directly from the manufacturer, we would welcome the opportunity to look into your specific case to see exactly where our process failed. Your feedback is essential as we work to improve our systems and our service. Please feel free to contact us at [email protected] if you would like us to investigate this further. We wish you the very best in finding the supplies you need.

Response from CarewellFeb 23, 2026

Thank you for providing this feedback. We understand that clear, straightforward communication is essential, especially when dealing with important care supplies. We are committed to full transparency and would appreciate the opportunity to review your interactions with our team to understand where we fell short and how we can make this right. We would be grateful if you would contact us directly so we can personally investigate your situation and provide the clear answers and resolution you deserve. Please email us at [email protected] so we can immediately look into your case and work to restore your confidence in Carewell.

Response from CarewellJan 26, 2026

Thank you for providing this candid feedback regarding your experience with our website and our support team. We sincerely apologize for the frustration caused by the technical difficulties at checkout. We understand that when you are repeatedly encountering a system error, being asked for verification details or being told to restart the process can feel like a waste of your time. Our goal is to provide seamless support, and it is clear that in this instance, our troubleshooting steps did not align with the urgency of your situation. We regret that we weren't able to resolve the technical block more effectively for you. Please email us at [email protected] so we can look into the details of your account and work toward a resolution that respects your time and your business.

Response from CarewellJan 13, 2026

Thank you for providing this important feedback regarding your recent experiences. We sincerely apologize that the quality control of your last two orders has not met the high standards we set for our products and our service. We understand that consistency and reliability are essential when it comes to care supplies, and we are disappointed that we have fallen short of your expectations twice in a row. This is not the experience we want for our customers, and we take your report of declining quality very seriously. We are committed to full transparency and would appreciate the opportunity to investigate these specific orders. We would be grateful if you would contact us directly so we can identify the items in question, look into our current stock, and discuss how we can make this right for you. Please email us at [email protected] so we can immediately investigate these quality concerns and work toward a resolution that restores your confidence in us.

Response from CarewellDec 16, 2025

Thank you for providing this feedback regarding your first order with us. We sincerely apologize that your initial experience was marred by an incomplete shipment; we regret that one box of the briefs did not arrive with the rest of your order. We are especially sorry that you had to contact us after eight days to inquire about the missing item. We recognize that receiving essential supplies promptly and accurately is non-negotiable, and we understand your frustration with this occurrence. We are disappointed that we did not ensure a perfect first delivery for you. We take full responsibility for ensuring all items are shipped correctly and are actively reviewing this incident to refine our processes. We hope that the delivery of the missing box, once you called, was handled with the utmost speed and efficiency. Should you have any remaining questions or need further clarification regarding your shipment, please do not hesitate to contact us directly. You may email us at [email protected] if you require any further assistance.

Response from CarewellDec 16, 2025

Thank you for providing this feedback regarding Order #422****. We sincerely apologize for the frustration caused by the unexpected delivery delay, especially during such an incredibly difficult personal time. We understand that relying on specific delivery dates for essential items is critical, and we are deeply sorry we failed to meet that commitment. We also recognize that our standard return policy added unnecessary concern during your moment of grief. Please accept our apologies once again for the complications you experienced. We are committed to using this feedback to improve our logistics and communication processes going forward. Should any other questions or concerns remain regarding your account, please do not hesitate to contact us. You may email us at [email protected] if you require any further assistance or confirmation of the resolution.

Response from CarewellNov 24, 2025

We sincerely apologize that, in your moment of grief, our standard return process added to your burden and caused you frustration. That is absolutely not the experience we want for any customer, especially under these sensitive circumstances. We understand why you feel this way, and we are committed to making this right immediately. Please reach out to us directly so we can resolve this for you with the compassion and care you deserve. You can contact us immediately by email at [email protected]. We look forward to hearing from you and helping to lighten your load in any way we can.

Response from CarewellNov 24, 2025

Thank you for bringing this concern to our attention. We sincerely apologize for the frustration and expense caused by being charged tax on products that should have been exempt. We have investigated the specific products you purchased, and we can confirm that the necessary corrections have been made in our system to prevent this error from happening again. We take your report seriously, and we are committed to making this right. Please contact our support team so we can address any outstanding concerns directly. You can reach us by phone at 800-696-2273 or by email at [email protected].