Lisierae
Jen Gomer was young and very…
Jen Gomer was young and very unprofessional especially with answering telephone calls and communication. Additionally, she placed my mom in memory care without having ever even met my mom or having a PCP evaluation. Jen recommended to place my mom at The Carillion which turned out to be a inappropriate placement for my mother. She listened to my sister who lives 7000 miles away and not to the daughter who lives in Denver. The Carillon was an awful placement that only lasted one week!! It was one of the worst experiences of our lives.
Response from CarePatrol Franchise SystemsOct 16, 2021
At CarePatrol we always strive to deliver quality and timely service. We are sorry to hear of your experience. Our senior care consultant did reach out to you to offer further assistance but you had moved on to a different community. We hope your mom is getting the support she needs now. Thank you for your feedback and we wish you and your family all the best.



