Marcella C.
CareLinx inefficiency
This group was supposed to help me with transportation. The two caseworkers I spoke with could not or would not provide me with this service. I think United Healthcare is wasting their money paying you to provide the benefit that they said I was entitled to. The caseworkers have given me conflicting information regarding transportation, and then there are times when they don't respond to my emails or phone calls. There's only been one time that the caseworker helped me with transportation, but then informed me that in the future it was my responsibility to find transportation on my own. According to the letter from United Healthcare, CareLinx is supposed to make these arrangements for me, but that is not happening. Your employees don't know what they're doing, or don't care about what they're doing. I intend to write United Healthcare about how they are wasting their money, and at the same time, wasting my time trying to deal with CareLinx.
Response from CareLinxJun 24, 2022
Hi Marcella, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.


