CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx reviews

1,419 approved reviews, newest moderated first

Katherine T.
Nov 15, 2023
Caregiver
Simple and straightforward
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Amy W.
Nov 14, 2023
Carelinx has made everything very easy and have been very friendly.
Very helpful people and informative.
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Paulisha W.
Nov 14, 2023
I love it here
I love it here. Almost 3 years and every body is great
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Marisela S.
Nov 13, 2023
The application gets jammed no personal…
The application gets jammed no personal contact, everything gets done over a text.
Response from CareLinxDec 4, 2023
Hello Marisela, thank you for providing your feedback in this review. We apologize that you are experiencing issues applying to work within our platform. Upon review of your account, we do see that you have since started working with a family on our platform and are being assisted by a dedicated member of our Caregiver Support team. Should you have any questions, comments or concerns in the future, please feel free to call Caregiver Support at: 855-231-4728
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Just
Nov 12, 2023
MAJOR Disappointment
I went through the hiring process with 2 caregivers The 1st was a complete NO Show. I expected her to arrive on a particular day/ time ONLY to discover (after the fact) that she never reconfirmed the shift~ I was extremely disappointed as was my daughter who was expecting the care 💔 The 2nd caregiver was scheduled for 4 shifts and ONLY actually was able to meet 1 of the 4. My daughter struggles with anxiety and this only amplified the situation I would never recommend this device to anyone. Poor customer service and feedback/ follow through from the associate who made these arrangements as well as the “Caregivers”. Sorely disappointing experience
Response from CareLinxDec 4, 2023
Hello Joy, Thank you for taking time to provide your feedback in this review. We truly apologize for the experience you've had with caregivers that had committed to care for you and didn't follow through. We will address these concerns with both caregivers and provide coaching to all parties involved. It is our mission to connect you with quality care and we would be happy to start a fresh caregiver search in your area if you'd prefer to try once more. Due to Caregivers having autonomy to choose and decline jobs/shifts as their schedules demand it does make mandating consistency difficult. However, we can monitor consistency and quality of care through declined shifts on platform and member feedback. Again we appreciate your honesty and would love to be able to partner with you once more on your search to find the best caregiver match. Please call us should you decide to move forward at: 888-988-3845
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Annie E.
Nov 11, 2023
My experience so far….
I was offered an incentive that has been very difficult to receive otherwise I would have put a 5 star rating. I’ve called 3 times to check on the incentive pay and got different explanations each time. I really enjoy the family I am working for. They really need more hours per week. I have also been paid very quickly for time sheets.
Response from CareLinxDec 4, 2023
Hello Ann, We appreciate your feedback in this review and would like to thank you for providing consistent care for the family you've began assisting. In regards to the incentive structure and pay out, once your first shift has been completed and the invoice has been submitted and paid out, our system initiates approval for the incentive pay out via the same payment method chosen through your account profile with us. The incentive pay out is separate from the invoice approval and payment and typically arrives 7-10 business days afterwards. We do see that you received assistance from a member of our Caregiver Support Team regarding your fourth incentive pay out which was contingent upon submission of your fourth invoice. Should you need further assistance in the future, please do not hesitate to call us at: 855-231-4728. We look forward to continuing to support you on your caregiving journey and seeing a 5 star review in the near future.
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Rachel R.
Nov 11, 2023
New caregiver to Carelinx
Website is easy to use l, I like that I can clock in and use the app with submitting timesheets. The Care Advisor’s are helpful.
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Sally J.
Nov 9, 2023
All of my clients have been very…
All of my clients have been very pleasant and easy to work with, and I look forward to my job
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