Lindalee
I am hoping I am the exception to the…
I am hoping I am the exception to the rule here but the first caregiver stole my Moms credit card and went on a 6 day spree. The support from Carelinx was nothing and noone followed up with me after reporting. The 2nd person I hired clocked in as soon as she reached the parking lot, not when she was in my Mom's apartment as allowed by Carelinx. Ordinarily I wouldn't mind that, however, she ran into a friend and had a "brief" 30 minute conversation with a friend before getting to my Mom. The only reason I knew this is because I was on the phone with my Mom when she said she was there, according to her time sheet. I think carelinx has the potential to be good but it is a crapshoot and the follow up from corporate is nonexistent except to make a sale.
Response from CareLinxDec 3, 2020
We are sorry to hear about your recent experience. It is in our best interest that both clients and caregivers have the best experience using our services. Our liability and bonding insurance will only cover incidents that occur when caregivers are paid through our website, we don't show records of you working with the first caregiver through our platform. We have taken follow up actions on the matter to ensure the caregiver is not referred to any other clients in the future. It is important that families review and reject any invoices submitted that are inaccurate for your caregivers to adjust before payment is made, this would have avoided the issues you encountered with the second caregiver. Please let us know when the best date/time to call you is. We would be happy to offer you further support to ensure you avoid any unexpected charges in future invoices.


