caredge.comReviews of caredge.com

Response from caredge.comApr 14, 2025

Thank you for taking the time to share your experience. We’re sorry to hear the Concierge service didn’t meet your expectations, and we appreciate the opportunity to clarify a few points. CarEdge Concierge is not a broker. We don’t take a fee from dealerships, and that’s intentional—our model is built so we can remain 100% on the side of the customer. While we assist with sourcing vehicles, negotiating fair pricing, and offering strategic guidance, we do not handle the final paperwork or delivery logistics. That role always remains with the dealership. As for the negotiation results, outcomes can vary depending on the market, vehicle availability, and dealer willingness to engage. That said, your feedback on communication delays and responsiveness is something we take seriously, and we’ll be reviewing it internally to improve the experience. We appreciate you giving the service a try and are glad you were ultimately able to connect with a dealer and move forward. If you have any lingering questions or would like to provide more detail, we’re always open to the conversation. Best regards, The CarEdge Team

Response from caredge.comApr 14, 2025

Thank you for taking the time to share your experience. We're truly sorry to hear that your recent dealership interactions were frustrating. We want to clarify that CarEdge does not refer customers to specific dealerships or provide recommended dealer contacts. The listings on our site are aggregated from publicly available inventory and are intended to help shoppers identify vehicles and pricing trends in their area. We do not coordinate directly with dealership staff or make promises on their behalf. We understand how disappointing it is to be told one thing online and experience something entirely different in person. That’s exactly why CarEdge exists—to empower buyers with data, guidance, and support so they can navigate dealership conversations with confidence and clarity. We appreciate your feedback and are here if you'd like help understanding how to use our tools effectively or navigating your next steps. Best regards, The CarEdge Team

Response from caredge.comMar 18, 2025

We appreciate you taking the time to share your thoughts. At CarEdge, our core mission has always been to empower car buyers with the tools, knowledge, and services needed to make informed decisions. As we've grown, we’ve expanded our offerings to meet the needs of different types of car buyers—whether they want to handle negotiations themselves or prefer us to handle it all through our concierge service. The $899 service is designed for those who want a less stress, faster, streamlined process, but that doesn’t mean we settle for just any deal. Every deal we assist with is based on market data and our team’s expertise to ensure it meets fair pricing standards. That said, we understand that expectations vary, and we welcome feedback on how we can improve. Our commitment to great service remains a top priority, and we appreciate the opportunity to continue refining our approach. If there’s anything we can do to address your concerns further, feel free to reach out.

Response from caredge.comMar 18, 2025

Thank you for taking the time to share your experience. We appreciate your support of Ray, Zach, and Kim, and we’re glad to hear that the membership provided helpful insights during your car search. That said, we’re sorry to hear that your experience with the concierge service did not meet your expectations. Our goal is always to provide a stress-free car-buying experience, and we understand how frustrating it must have been to feel like you had to step in and negotiate on your own. Your feedback is invaluable, and we will be reviewing how we can improve our service to ensure a better experience for future members. Regarding the website functionality, we appreciate you bringing the zip code issue to our attention. We have implemented a fix to an inconsistent bug on this issue. Our team is always working to enhance the platform, and feedback like yours helps us refine and improve the user experience. If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out. We truly appreciate you being part of the CarEdge community and wish you the best with your new Maverick!

Response from caredge.comMar 18, 2025

Thank you for your feedback—we’re glad you found value in the dealer inventory insights and target pricing tools we provide. Regarding our subscription model, we strive to be transparent about our pricing, which includes ongoing monthly access rather than a one-time fee. We make this information available at sign-up to ensure our members know what to expect. That said, we understand that subscription models can sometimes be misunderstood, and we always welcome feedback on how we can improve clarity. We appreciate you giving CarEdge a try and wish you the best on your car-buying journey! If you have any other questions, feel free to reach out to our team.