caredge.comReviews of caredge.com

I wasn't able to use the service to search for a 2026 RAV4. CarEdge returned my money.

I don’t think my agent negotiated anything with the dealership. The first vehicle he presented to me was $10K over what I wanted the out the door price to be. The vehicles he then followed up with were back east, I’m in California. He kept saying he was waiting for a call back (few days) from the dealership where I had suggested a vehicle to negotiate. The vehicle information and price I sent my agent was the same price he came back with. Meaning he did not negotiate anything with the dealership. This is after he said he was able to get $3K knocked off. I was very disappointed with this service and this was a waste of my money.

I could walked in any dealers and get the same deal I did not save any money going with you guys but loosing $850. I paid MSRP and all the add-on products, and the $2000 discount was offered to any buyers by the Dealer. My mistake was I thought you guys bargained and it was an extra discount. I don’t believe you guys watch or listen to Ray when he says MSRP is just a suggested price and any item that is taxable could be bargained but obviously it didn’t happened in my case. Unfortunately I noticed it after I purchased the car.

Within 20 seconds of just inputting my info on the car edge site, I got a text and a phone call from a dealer. I had not signed up with car edge to help me find a car or to do the deal for me or anything. The dealer salesman who called me cited the exact year and model I had typed in on the car edge site. So much for anonymity. This is going to make our car browsing today MUCH HARDER. Thanks for nothing!. Update: I did not seek info from any dealer on availability of a vehicle. If my browsing dealership sites on my private device gives out specific information directly to a dealership, then I have bigger problems than I thought.

Their $90 AI negotiating "Agent" appeared to be a great idea. But, guess what? It may not be the time and hassle saver that they present it as. It appears that Dealers (who are also human) appear to hate communicating with AI Bots as much as we do. Think about Caredge's sales proposition to the consumer. Your AI agent has access to comparable transactions along with the actual costs that dealers pay for their inventory. The sales pitch is saving the customer time and money. Now look at the negotiation from the dealer's perspective. They are now dealing with a "customer" that has more extensive knowledge in their actual costs and may be better at negotiating than their flesh and blood counterparts. Who are they going to be more receptive to dealing with? Who can they extract maximum profit from? As long as the supply of undereducated real buyers stays strong, how do they profit from working with AI? Dealers are already using AI agents as greeters when you visit their websites. What is to stop them from also employing AI sales agents that negotiate on their behalf? What we have then is No Humans in the Loop trying to drive the sale in opposite directions. How do you achieve a Win/Win negotiation? Back to Caredge......... My first AI Agent search went unanswered by the dealer that I selected. This was after 3 attempts by the agent to start a conversation. I believe that there are two possible explanations: First, the Dealer did not see the value in working with AI and would not engage. Second, despite Caredge's attempts to make their agent appealing to humans, it still comes off as AI - and people know it. For example, the AI agent uses a self generated Email address for the dealer to respond to that has some silly domain name that I did not recognize. I'm sure that the dealer did not either. Ask yourself, when an AI agent window pops up (in voicemail, Email or Online) how often do I ignore it and ask to speak to a live person? When I gave the agent 3 days to work on I behalf, it came up with no success. So I decided to ask for my money to be refunded. The live customer service rep "recommended" that I give the AI agent at least 10 attempts before requesting a refund. To this I would ask "How often are your AI agents ignored?" This appears to be the million dollar question. It would be great transparency if Caredge published this for the public to review.

The search was fine, but the actual subscription was not worth it. It’s a scam you never get a price from the dealer through them. They use a AI just to run and run for days and nothing happens. The dealers response clearly shows they are not interested and maybe they even know they dealing with some AI. The help desk expects you to send screenshots and the phone number they provide Ont he chat, nobody answers the helpline.

I’ve never seen a consumer service threaten users with $5,000/day penalties while limiting its own liability to $100. Even if unenforceable, this kind of legal intimidation is wildly anti-consumer and creates a chilling effect on reviews and discussion. Read the Terms before trusting this company

There is no way to try before you buy. I never would have paid a dime for this terrible product. It doesnt understand the concept of sub models and trim packages. I wanted to search Lincoln Navigator L in all the trim packages at once. I tried single trim in the L and it said there were non in the US. Cars.com and cartrader beg to differ. I canceled my purchase within 15 minutes of making the purchase. I don't see any way to get my 41 bucks back. It's my fault tor not checking it out first. Painful lesson.