Wally HealthReviews of carebywally.com

Great experience

Enjoyed my visit. Staff is great. My appointment was on time, didn’t sit in waiting room past appt time

I was genuinely appalled by my experience here and ended up leaving before receiving any dental care. I signed up because the concept sounded great: an affordable annual membership with unlimited cleanings and whitening. It seemed like a modern, convenient approach to dental care, and I was excited to try it. What I was not expecting was the actual environment. The practice is located inside a WeWork, so you first wait in the lobby of a shared office building for your dental appointment, which already felt strange. But the real shock was when I was brought back to the dental space. It was essentially a tiny WeWork suite with four dental chairs in one open room and no partitions or privacy between patients. Every chair was occupied. People were reclined with their mouths open having their teeth cleaned, with all of the normal sounds and sights of dental procedures happening just a few feet away from one another. I was then expected to sit in a chair directly next to other patients and begin my own appointment. I was incredibly uncomfortable. Beyond just being unpleasant, I could not understand how this setup was appropriate for a healthcare environment where patients may be discussing medical history, treatment, or other private information within earshot of everyone else in the room. I told the staff member who was going to take my X-rays that I was not comfortable receiving dental care in a completely open room with multiple other patients and no privacy whatsoever. I ultimately chose to leave without having anything done. I understand the idea of creating a lower-cost, streamlined dental model, but there is a huge difference between “modern and efficient” and eliminating basic patient privacy and comfort. Had I understood that this was essentially an open-room dental clinic operating out of a WeWork suite, I never would have signed up. The entire experience was bizarre and, frankly, appalling.

They were very clear on what's being done and what needs to be done.

I had excellent experience and I really enjoyed working with my dental hygienist Monica. She was very warm and welcoming as all of the staff were, but I don’t remember all of their names. This was my very first time and actually I bought a friend along, and he received Services as well. I look forward to recommending all of my family and friends to Wally.

The lobby experience with a variety of drinks. It was unexpected and awesome at the same time! The professional personnel and everything clean.

Everyone was very kind and professional. I really enjoyed my experience. I would highly recommend Wally to family and friends.

can't speak with anyone about my whitening trays taking sooooooo long