Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I think care.com is a good idea, but I've tried three times to hire caregivers and it seems like every time the people I contact don't follow through.
Response from Care.comNov 5, 2015
Hi Ross, We're so sorry that you haven't been able to find a caregiver yet and hope you continue your search. Please be advised that you are able to share your experience with those caregivers who did not follow through, by posting a review to their profile detailing your experience with them. If we can be of further assistance please feel free to reach out to us at [email protected]! Thank you again and we hope you are able to find a caregiver very soon.
SH
Sheila
Always able to find someone who meets my needs👍🏽
Care com,has been the most reliable way of finding caregivers/tutors locally .
I have been with care .com for 4 years now .It is the easiest way to find someone who u need .
Response from Care.comNov 5, 2015
Thanks so much Sheila for sharing your positive experience! We are delighted to hear that you've been finding Care.com so useful and have found not only caregivers, but also tutors! Thanks again and we wish you and your family all the best :)
AN
Ann
No success
I have been frustrated with the inability to find an after school nanny through your network. I have looked on and off for 2 years and could not even get to anyone who was available. I have been looking for after school care. Either candidates are not being honest in their self marketing about availability or unavailable candidates are allowed to keep their profiles up too long after they are engaged. I tried to set 1 interview up through the schedule tool and the candidate never saw it.
Care.com needs to improve candidate screening and be more stringent in the availability filters.
Response from Care.comNov 6, 2015
Hi Ann, We are very sorry to hear about your experience and that you have not been able to find an after school nanny. We do encourage all members to update their profile and availability throughout their time on Care.com, and I'm very sorry if you found many to be unavailable. Additionally, the booking tool is a fairly new feature, and we apologize if the caregiver did not see this request. In addition to scheduling an interview, you are also able to send a follow-up message as well. Please be advised that if you ever have any questions or concerns during your search we are always available to assist you, just email us at [email protected]. With that said, if you do decide to continue your search, we would be happy to provide you with a promotional code, just send us an email and we will send one to you!
AN
Anonomous
Not good
We had bad experiences with 5 out of the 6 people hired from this site. One background check neglected to reveal our nanny was arrested for assault.
Response from Care.comNov 5, 2015
Thank you for sharing your feedback and we sincerely apologize for your experience. At your earliest convenience, can you please reach out to use via [email protected] with more information about the person you are referring to so we can further assist. Thank you again, and look forward to hearing from you.
BA
Baby
Rigid ridiculous unfair policy. Takes advantage of consumers. Difficult to work with
Wont listen to me when I told them about how they cancelled my paid membership and still
charged my credit card for 3 months. They say my subscription was active and wont even listen when I said that my account prevented me from communicating with all the nannies for 3 months and prevented all caregivers from applying at my website and they still charged my cc.
They refused to return my money for the 2
months because they said thats their policy and and they cannot do anything about it.
Very unethical with their policies.
Its like they pretented that they dont know whats going on so my credit card company will be the one to reimburse me because they know the rules about disputes.
They took my money for a 2 month service they prevented me from having access and will
also take money from my credit card
Company by letting my credit card
company pay me what they took away from
me
What an unethical company! This is the worst customer svc.
Im also a business owner but we
dont take advantage of our clients
. care.com is very close
minded. Never listens to client concerns
Response from Care.comNov 5, 2015
We are truly sorry for your experience and appreciate you taking the time to share your feedback. Care.com does have a very strict refund policy which is outlined in our Terms of Use however, if there was a technical issue that was affecting your account and preventing you from using your Premium Membership benefits, please know that we are always willing to work with you to find a resolution that works for everyone involved. If we can be of further assistance, or if you have additional questions or concerns please feel free to email us at [email protected].
JE
Jen
Bad billing department
Hated the billing process and very difficult to cancel
Response from Care.comNov 5, 2015
Hi Jen, We appreciate you taking the time to share your feedback, and apologize that you had trouble canceling your membership. All memberships can be canceled by selecting the option to downgrade your account under the Membership Information section of your account. Once a membership is canceled a confirmation is always sent to your Care.com alerts folder in your Inbox. In the future, if you ever need assistance with your account we can always be reached via [email protected]. Once again, we're very sorry for your experience and thank you for your feedback.
RM
RM
Fantastic job
Easy to use, wonderful features, easy to resolve issues.
Response from Care.comNov 5, 2015
Thank you for your five star review! We're so happy to hear that your issues were easily resolved and that you enjoyed all of the useful features we have available. We appreciate you taking the time to share your feedback and wish you all the best :)
CH
Chris
Success comes with extreme patience.
I have found only (2) providers (babysitters) during my stint with care.com. The last 20-30 e-mails I have sent, only 2 people replied. I have a feeling care.com is plagued with the same problems that many online dating sites have, and that is fake profiles. The two providers I have found are excellent, however it took months to find them.
Response from Care.comNov 5, 2015
Thank you Chris for reaching out and sharing your experience! It's wonderful to hear that you were able to find 2 caregivers using Care.com! For those caregivers that did not respond, please note that you are able to share your feedback by posting a review to their profile. Thank you again and we wish you and your family all the best!
