Care.comReviews of care.com

Response from Care.comNov 6, 2015

Hi Elizabeth, We're very sorry that these babysitters did not show up for their interviews. Please take a moment to share your feedback by posting a review to their profile. It's important to document their experience with you and in doing so this will help others when looking for care. If we can provide further support or assistance please don't hesitate to email us at [email protected]. We are always here and happy to help!

Response from Care.comNov 6, 2015

Hi Phyllis, Thank you for sharing your feedback. We are truly sorry for your experience with this caregiver. Please know that you are able to share your feedback with this caregiver by posting a review to her profile. This information is very helpful to us as well as other families looking for Care. Unfortunately, we cannot offer a new membership at a discounted rate however, we can provide you with a promotional code to help with the cost. Just email us at [email protected] and we will be happy to send that to you.

Response from Care.comNov 6, 2015

Hi Aimee, We're very sorry for your experience with these caregivers. Please be advised that you are able to share your feedback for these caregivers by posting a review directly to their profile. This information is very helpful to other families looking for care. Additionally, Care.com is a self service site and it is the caregivers responsibility to respond to all messages and we hope posting reviews to caregivers profiles will help. Once again we're very sorry and appreciate you taking the time to share your feedback with us.

Response from Care.comNov 6, 2015

Thanks Patty, for sharing your experience. We're sorry to hear that caregivers didn't respond in a timely manner. Please note, that you are able to submit your feedback for these caregivers by posting a review directly to their profile. This is feedback is very helpful and valuable to us as well as other families searching for care. We truly appreciate your membership and if there is anything else we can assist you with please don't hesitate to contact us directly at [email protected].

Response from Care.comNov 6, 2015

Hi Lauren, Thank you for taking the time to share your feedback and if you would like to continue your search at anytime, please send us an email and we will be happy to provide you with a promotional code to help with the cost of the membership. Thank you again for sharing and we wish you all the best.

Response from Care.comNov 6, 2015

Hi Denise, Thank you sharing your feedback. We truly appreciate your membership and apologize if you've seen a drop in caregivers. Some members find it helpful to expand their search by increasing the miles from your zip code when searching for caregivers! I hope this helps and if there's anything else we can assist you with during your search please feel free to email us at [email protected].

Response from Care.comNov 6, 2015

Hi Bella, We're very sorry to hear about your experience and about your job being closed. Please note that all jobs will automatically close after 30 days however, you do have the option of changing this at anytime. We're very sorry if you were not aware of this and apologize for the inconvenience. Additionally, we would encourage you to share your feedback with these caregivers who did not respond or have an updated availability calendar by posting a review to their profile. Once again, we're very sorry you have not had any luck and if you would like to resume your search please send us an email at [email protected] and we will be happy to provide you with a promotional code. Thank you for taking the time to share your feedback and we wish you and your family all the best.

Response from Care.comNov 6, 2015

Hi Jennifer, Thank you for reaching out and sharing your experience. Care.com is a self service site however, we do encourage all members to update their profile, availability, and respond in a timely manner. For those caregivers, that did not respond or appear to be professional, you are able to post a review directly to their profile detailing your experience. We are very sorry that you did not have a positive experience and if we can be of further assistance please don't hesitate to contact us at [email protected].