Elizabeth
Uncare.com
The website is fine and designed properly. Unfortunately, I am disappointed with the care.com staff. They appear very poorly trained and unprofessional. I was asked to fill out application forms for an certain job after an interview on the phone with a care.com representative in my area. I sent her my professional resume immediately as requested. Care.com representatives have never called me or answered my emails. Ignorance or unprofessional work ethics toward care.com members will lose customers for care.com. I've called and politely sent her few emails regarding a particular job. She neither answered the phone nor replied to my email, an obvious lack of professionalism, poor management, and poor customer service. Such actions will cause care.com to lose more customers, including ones with membership like me. Hope my feedback is useful for improving your service toward your customers. I will not be a member of care.com again. Your permanent loss of my membership at care.com is done as a point of principle. Isn't it only ethical to refund my membership fee as a point of principle?
Response from Care.comNov 23, 2015
Hi Elizabeth, we're so sorry to hear about your experience and would love to take the opportunity to look into what happened and also your account. Can you send us an e-mail at [email protected] so we can take a further look? We look forward to hearing from you soon!



