Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This site was recommended to me by a few coworkers. I was slightly discouraged for a little over a month I had no responses. Finally upgraded to purchase a premium plan. I am over qualified for the jobs I was applying for. So I wondered why no replies until I purchased a premium plan. Finally shortly after I was employed
Response from Care.comNov 23, 2015
The Premium Subscription does offer added benefits that helps your profile get noticed faster and we're happy you found a job, Evelyn!
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Selma Y.
Excellent
I absolutely love care.com . Thank you very much for your source .
Response from Care.comNov 23, 2015
Thank you Selma! We love you too :)
JL
Judy L.
BEST Childcare Provider
Care.com is the BEST childcare provider on the website.
Care.com provides, delivers, support and find positions in childcare, housekeeping, babysitting, pet care and nanny care.
Care.com have an educated and excellent customer service support team that will answer all your questions and concerns to support you to be with that COMPATIBLE/RIGHT family.
I personally recommend to all and apply for free because care.com delivers outstanding and rewarding results.
Response from Care.comNov 23, 2015
Thanks for the fantastic review and recommendation Judy, we greatly appreciate it!
AM
Alexandra M.
Hard to know if I'm doing it wrong
I have been on the site for sometime now, maybe three months. I have yet to have luck in finding a job. I've sent out around 30 applications, however I can't tell if everyone is just ignoring me or can't see me. I wish I could just know if they have looked at what I sent.
Response from Care.comNov 23, 2015
Hi Alexandra, we know it's frustrating not receiving a response immediately after submitting an application. Have you tried to follow up with the families?
JT
Josephine T S.
Experience
Thank you for featuring me on your site. I was thrilled and someone called me because of it. I still havent found a job though I have one now, I will continue to watch for that right person to call me. Thanks again, Josie Stamper
Response from Care.comNov 23, 2015
Thank you Josie! We hope you found the perfect job soon! Cheers and best wishes!
LI
Linda
Flaws of your site
Your site is basically well done, easy to navigate & I like the "refine" feature. However, there are some annoying flaws. First, the pay rates listed in the ads are RARELY accurate. Second, the age range of the children is too broad & should be more specific, especially the 7 months-3 year span. Third, families should be required to state the sexes since nannies may have a boy or girl preference. Fourth, the ads need to be more detailed about what clients ACTUALLY want. Examples: if they require nannies to drive their kids to/from wherever...the ACTUAL hours/days they need care instead of your site's pre-listed time frames & MOSTLY an accurate account of what they really expect. I went on a "trial run" for a family who's ad stated "nanny for baby @ $15-$20 per hour", which ended up being a maid to clean a 10 room house plus bathrooms, do 7 people's laundry & care for a baby @ $12ph. Fifth, if they have quirks like no TV or want their children disciplined a certain way. The parents I work for now don't allow their 3 yr old ANY TV & they're SUPER busy so she's SERIOUSLY behind on her numbers & letters by not benefitting from educational shows like Sesame Street. I try to work with her frequently but she has ZERO interest so I believe a little bit of kids friendly TV would help. In addition, a while back I had a family that was super harsh & verbally abusive toward their kids & expected me to adhere to that, which Of course I couldn't , so was constantly "scolded". I truly believe the kids were physically abused too but couldn't prove it. All of the above mentioned issues not being addressed waste both the nannies' & the clients' time for the application & interview process. Last, I LITERALLY get texted daily from scammers who got my info from your site so the screening process needs to be WAY better.
Response from Care.comNov 23, 2015
Thanks for the feedback Linda. As a self-service website served to connect families with caregivers, all of the jobs posted on the site are from individuals and families that have their own requirements. We certainly agree that families should be detailed in their job postings to include exactly what they are looking for. We take Safety very seriously and if you believe there is an issue of abuse, please contact our team at 877.227.3115 Monday-Friday from 10am-6pm EST or anytime via e-mail at [email protected] so we can let our Safety team know.
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Minka L.
Very disappointed
You keep riposting the same jobs all over again and again... I live in South Hills of Pittsburgh and I know is very rich area and so many citizens who needs help..
I my cancel my service which I paid for
Response from Care.comNov 23, 2015
Hi Minka, families often repost their job if they haven't found the perfect caregiver to fit their needs yet. We hope you find the job you're looking for soon!
FS
Francine S.
Invaluable awesome site!
I've been a member of care.com for approximately 8 years. I've found so many great families and work experiences on this cute. Whenever I've had a problem and needed to contact them they were prompt and helpful. I've recommended this site to countless people and both my mom, daughter and aunt have profiles. Love, love, love this site.
Response from Care.comNov 23, 2015
Thanks for being a part of our Care.com community Francine, we love having you :)