Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This site is awful, and as stated below, a complete scam!
I had to pay a monthly fee just to access their site and contact caregivers, tutors, home cleaners, etc.
Oh, and they don't vet these people with your monthly fees, you have to PAY for those too, on each and every individual!
Most of which would not reply, or, we would set up an appointment and wait...wait...wait with a no show, no call, no response.
I finally had "had it" when our "tutor" showed signs of a serious mental health disease and started bombarding me with hateful texts, calls and coming by our home (we live in a private community with a culdesac a few houses down, there is no reason for anyone to drive by repeatedly!) This tutor was adamant I leave her a glowing review immediately (most likely before she "turned.")
I contacted Care to learn how to edit my review to earn families of how this individual was treating a "client."
What does Care do? KICK ME OFF THE SITE!
Yes, kicked ME off, no explanation.
I went to the Better Business Bureau, as I did nothing wrong, they told me I should have gone to the police (not them). Whaaaaa?! So families shouldn't be alerted?
The sent me excuses for CARE GIVERS not families regarding their "policies," I demanded at the very least...a REFUND.
Weeks later, the predator remains on the Care website, I received a check for only 1 month.
If I could give this site a Negative Five, I would.
Yes, SCAM!
JL
Juzepe L.
Trying to find work on their site for a…
Trying to find work on their site for a month now. NOT A SINGLE INTEREST!. I have 20 years experience. How is it possible that not 1 person would be interested? SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
BE
Betina
Selv om man sætter abonnement til basis…
Selv om man sætter abonnement til basis - det vil sige ikke betalende medlem - så bliver Care.com ved med at trække på ens konto.
Og man kan ikke slette profilen - så man skal spærre sit kort for at komme ud af Care.com's træk på ens kort.. / Sanne
Response from Care.comJan 29, 2020
Hej Sanne. Når man opsiger sit Premium-medlemskab så stopper vi med at trække penge. Du kan både slette din konto hos os inde fra vores hjemmeside (log ind -> data og indstillinger -> luk konto) eller blot sende os en mail også gør vi det for dig. Hvis der er sket en fejl og du har betalt, selvom du har været basis medlem så får du naturligvis det fulde beløb refunderet. Vi beklager meget, hvis du har haft en dårlig oplevelse. Vi kan forsikre dig om, at vi gør alt for, at vores medlemmer er tilfredse med vores service. Hvis du ønsker, at vi kigger på din sag, så kan du altid kontakte vores kundeservice team via [email protected]. Vi ønsker dig en god dag :)
DT
D T.
I went online to find someone…
I went online to find someone responsible to watch my puppy for a few days so I could go out of town. Well I was suggested Care.com. I have security cameras so it wasn't hard to track the sitter. Day one was good even though over night stays had not been discussed the sitter stayed anyways. Day two was ok with two visits. Day three not so responsible. The sitter left my dog unattended for 13! Hours. Last day once again not a responsible sitter let my puppy for 15! Hours this time. So please people screen these Care.com members...
This company Is SWIMMING IN "DECEPTIVE TRADE PRACTICES & non required Charges for service. BEWARE.
KH
Kathleen H.
Waste of time
I have been trying to find a job on care.com since December and on their web page are tons of families looking for the right person. Not one phone call or email from anyone but I was told to upgrade to premium which sound fishy why should I have to pay to get a job. So the more I look to this company I find out more information like care.com had fake families on their web page. The next thing I found out if you upgrade to premium they automatically take out of your account funds with out your knowledge. The 3rd I found out care.com is not the same company as it used to be years ago. Who ever is in charge of this company is a liar. And when you email the company they don’t give you a straight answer. I would really like to get the government involved to look into this company the only problem is they know the law better then me . I am sure theY figure out a way that this is legal. Tons of complaints on BBB.
BM
BMB
Scam tactics, beware!
This company does not practice good standards. I believed I was buying a 1-month subscription, as described. They don’t make it clear that when you pay, you’re agreeing to automatic renewal each month. And even When I discovered within a day of being charged incorrectly for another month, they would not refund my money. Any reputable business would refund a mistaken charge the day after it’s been made. Stay away from this site. Total scam!!