Carolyn R.
HORRIBLE COMPANY!
HORRIBLE COMPANY! Hired a Nanny from this site and turns out they were reported for suspected child abuse!!! The company knew this information and refused to tell me. This woman was alone with my children!

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Carolyn R.
HORRIBLE COMPANY! Hired a Nanny from this site and turns out they were reported for suspected child abuse!!! The company knew this information and refused to tell me. This woman was alone with my children!
Adrienne G.
A few years ago, I used them for almost a year with NO LUCK finding a babysitting job. I submitted a background check, had many references, childhood education degree and more. I was way overqualified but i didn't get one single job from there. I wasted all that money for nothing. I was beginning to think it was a scam.
LK
If you're looking for occasional work or trying to get your teen a babysitting job - do not use this site! Takes a long time to get posts approved, they delete your account without warning (claiming it's a business - when it's not). It's apparently against their rules for a mom to post her teen is looking for work, that you attend the first babysitting job (these are strangers after all) and claim you need a business account when you're strictly looking for date night/weekend work. The stupidity with these "professionals" is a joke. You're better off getting work on a Facebook group page!
Mckenna V.
If you don’t have a credits score you can’t be a caregiver. I have been background checked and fingerprinted before for a daycare center and had no problems since I have no criminal record. However when trying to sign up for care.com the background check wouldn’t work. I had to call them only to find out I need a credit score. I pay everything with cash so I have no score. I asked if there was any other way to be background checked and they said no.
Emma
Jullie geven aan dat het premium account makkelijk opzegbaar is door een email te sturen of het zelf op te zeggen in mijn account. Ten eerste; waar vind ik jullie email op de website? Ten tweede is het onvindbaar om het op te zeggen via mijn eigen account. Erg irritant!!! Duidelijke instructies zouden gewaardeerd worden...
Response from Care.comFeb 26, 2020
Hartelijk dank voor uw feedback. Graag leg ik u uit hoe u contact met ons kunt zoeken. Onderaan op de website van Care.com kunt u op 'Contact' klikken, als u het contactformulier dan invult en opstuurt komt deze bij de klantenservice terecht. Wij zeggen uw lidmaatschap dan op en u ontvangt hier ook een bevestiging van. Verder kunt u in uw account bij gegevens en instellingen kiezen voor 'Downgrade mijn account naar een basis lidmaatschap'. Zo wordt uw premium lidmaatschap ook opgezegd. Als u verdere vragen heeft kunt u ten alle tijden het contactformulier op onze website invullen.
Grandreegon
Care.com has the worst website I have ever encountered. It seems to have been designed on purpose to frustrate prospective customers. I have spent an hour trying to find the job I posted a couple weeks ago so that I could change the terms, but no way can I find it. If I knew of a better way to look for senior aids I would certainly go elsewhere. This website is terrible -- they need a lot more competition. If you possibly can, stay away from this horrible service. I give them an F-Minus!
PidJen
Edit: after much searching online it is easily recognised that this company is reputable only for fraud and theft. They respond on these comments with no follow up and only to trick new people into thinking issues are resolvable. Search them online before signing up. THOUSANDS HAVE THE SAME PROBLEMS I HAVE!! DO NOT SIGN UP!! This site is a total waste of money and despite signing up for a one month payment at the extortionate rate of £29, they auto rebill. Surely, if I’d of wanted a longer service, I’d of bloody signed up to one in the first place for a cheaper cost! No one replies, fake profiles, so many scammers, don’t waste your money.
Response from Care.comFeb 19, 2020
Hi Jennifer, we are very sorry to hear about your feedback. We understand that you are upset and we can obviously discuss your case further through our contact email [email protected] and explain our subscription service, payments, safety concerns and refunds. We will be looking forward to your message.
Brian W.
We signed up for 1 month of service in September 2017. It is now February 202 and they are still taking $27.06 from our bank account every month. Our care.com accounts have been deleted. There is no contact information on their web-site. We had to google their phone number, but no one will answer or call us back. So far, they have taken $730.62 from us and counting. User beware of this company.