Care.comReviews of care.com

Horrible company! They steal money from you and keep charging you even when you are trying to unsubscribe!! Watch out, I would say don't even think about becoming a member!

Not an ethical company! Took my credit card info, charged my account even after cancellation, refused to provide refund, and would not remove my credit card info from my profile. Had to close account in order to prevent any additional inappropriate charges. Now will need to challenge the charge with my credit card company!!

I only wanted a month subscription. But continued to be charged for multiple months $39. When I called they said I could not be refunded and that with the premium it rolls over every month whether you want it or not! Wont be using ever again.

I have been a member of care.com for many years. Frankly, I have never found anything on their site, that has ever worked out. Lots of times, certain hours were posted, that families needed, and, when I messaged them with interest, they wanted something different than what was listed. Very misleading. Now, after a long time away from the site, and a need to find another client, or clients, I can't even look for anything on the site, unless I pay the required $18.99 fee. I have been a CNA and Home Healthcare provider for over sixteen years, have worked in the Public School System as a Special Education Aide, and am a part of another caregiver list, that requires we pay a $10.00 fee every two years for a background check. I do pay their fee, because I have found several jobs through that list. I have had so many background checks done, that, I feel, if care.com hasn't ever had anything that worked out, WHY would I pay $18.99 for their service? BEWARE.......

I was extremely disappointed in their tactics to keep people paying for their services. I tried to cancel my services, but there was no way to specifically cancel the service - only downgrade my account. I downgraded to basic, which looks to be their "free account." This, however, is not the case, and I was charged another monthly fee. I caught it the day after and asked for my money back as I do not plan to use their services going forward and I made every attempt to cancel. They refused and so here I am, shaking my head at working with such a shady company.

Terrible website!! So unhelpful when I called. I was a babysitter and they can’t unlock my account they just say to look on the link that doesn’t help. I’m so frustrated with this company never use them terrible customer service.

Beware!!! What a scam. They offer different lengths of subscription but everyone is a recurring charge. They are no different than Publishers Clearing House that prey on seniors. Pass the word.

They will not remove me from their email, I made the mistake of inquiring about pet care...,none in my area I have tried multiple times to unsubscribe but no luck. If this reflects their customer care, I wouldn’t do any business with this company