Care.comReviews of care.com

I have emailed them multiple times to unsubscribe me, multiple emails daily. Very unprofessional.

Waste of money and time. If you are not happy with it they don't refund.

Garbage. Missed my cancellation day by 24 hours and they refused to refund the monthly fee. Pretty bad customer service.

Terrible company to work for. They don't care about their employees. They say it is flexible hours but they expect everyone to be available for a certain amount of hours a week! When a family books you, you don't even get a chance to accept or decline it!

This should be a good service. You sign up for a set duration which is cheaper the longer you sign up for, then you get access to people advertising their services. I registered for 1 month, which is at a premium greater than if I'd say registered for 3 months. At the end of the month, Care.com continue to take money indefinitely, and at the increased one month premium. When I challenged this, they said they'd done so to be helpful. I did get some of the money refunded but not all of it.

I haven’t even used care.com yet. It’s literally 39.99 just to have a freaking account?! On TOP of paying the sitters/caregivers?! Like what the heck? Plus when I tried working for this company (since i have my caregiver license) I was going to be a baby sitter but the lady that wanted me to babysit literally cursed me out for not being able to, i told them this and they left her review on my page and I ended up deleting the entire account.

I’d leave a zero if I could. The auto renew is not made clear and even at the point (the day) of rollover I immediately notified them I did not sign up to a subscription and they refused to return my money. Absolutely diabolical company.

I posted a job and had 5 people apply, I messaged all of them back in less than 24 hours and then got absolutely nothing back. I sent a customer service request to see how I am able to verify my messages are being received as it seems strange that 5 would actually apply then get no response when I responded back about speaking with them further and for references. The response I got from customer service email was that care.com is that they are not responsible for matching me with a caregiver and that members take positions based on their availability. They did not address my concerns about whether or not my messages are going through. They post on their site that if I do not respond to applicants they will close my job posting so they can clearly monitor this stuff and when I try to call the phone number just refers you to the website then disconnects you. I also noticed that when I go to the tab for post job and view my closed jobs there is a posting in there that isn’t even mine. This is a terrible service.