Care.comReviews of care.com

This site is a scam - Buyer beware! They happily take your money and don't provide anything in return. You can browse the site in search of people to hire but must pay in order to communicate with them. They show all these people who are available to take on new clients. After I paid, I reached out to numerous people in search of a regular housekeeper. More than 1/2 never responded. The ones who did were not accepting new clients (even though Care.com showed them available to hire prior to paying the subscription). I contacted Care.com for a refund and was told it's not their problem if people don't respond or update their profiles. Of course they've refused to refund any money. I've now taken the dispute to my credit card company.

I had made a post previously and closed my account and then I needed to find a nanny, since my current one needed to go back to her full time job, so I posted another job. This company never gave me any notifications to any issues but it was until close to a month when I wanted to look over my post, because no one has applied to the job and I wanted to see perhaps my post wasn't eye catching. Instead, I discovered my post wasn't even posted, so no wonder no one has applied to the job. I contacted them they said they alerted me and it was because I had insufficient data, but if I did, why did the first post not have any issues and I asked them when did they send me a notification and they said they'll investigate but never got back to me instead I am getting the runaround and they're saying post is free, but meanwhile yes, I can post for free I just wouldn't be able to apply to any of the applicants that applies without the membership. DO NOT GO WITH THIS BUSINESS. They do not help you at all. They never answer my question about when was I notified and how come I never had this issue with the first post. They all answer back with the same reply - you had insufficient info and you can post for free so it doesn't matter you don't have a membership.

I signed up for a month, couldn't find anyone that would actually show up, and cancelled by the end of the month. The "downgrade" button clearly doesn't work and the error handling implies that it was successful. Now I'm fighting to get them to remove 3 months of service that I thought was cancelled. Which they have refused to do.

If I could give 0 I would. I cancelled my account the day before I was to be charged for another month--they then locked me out of my account and never canceled it, processed the charge for the next month, and would NOT refund. I could not even access the service I was paying for for a month.

I signed up for care.com to look for a housekeeper. I signed up for a 1 month single pay non-renewing service. They upgraded me without my consent, and suddenly I was paying every month. I didn't check my emails and this went on for months. I am so incredibly angry. I just discovered all of these charges since March (now September), and when I went to cancel, it was so complicated that I had to look it up on google- how do I cancel this account? My fault for not checking. Their fault for being fraudulent. Don't go anywhere near this site.

Very shady. Beware! After you don’t need them, you can’t find a way to keep them from charging your credit card almost $40 a month forever! No way to contact their customer service!

DO NOT USE THIS SERVICE!!!! My husband died and I have been trying to cancel my membership for weeks. Holding online for a “chat for help” for over an hour. Sent emails. Nothing!!! It will not let you cancel even if you no longer need the service. Do not use them!!!

They sign you up for reoccurring payments and do not refund you even if you call them same day the charge came out. Not helpful, I wasn't able to find any child care in 4 months of using their website and after 4 months they charged me 75.00 again, when I called for refund, they said that the charge is reoccurring, even though I DID NOT sign up for reoccurring payments. Please watch out! Not helpful for desperate parents trying to find childcare and being charged on top for NO SERVICE. Horrible. I never leave reviews, but had to do it in this case.