Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jan M.
We signed up with them to look for a housekeeper. However, after meeting with a few people, we had picked someone and they couldn't show up. We never hired anyone. They have just put through the charge for membership again $140.11. When I called up, they said they don't refund, it was put through 5 days ago. Calling my credit card to file a complaint now. Help cannot send you to corporate either.
Kelly M.
Not a SINGLE, what looked to be a decent, care person ever responded. I sent over 26 people my request for nanny/babysitter help and of that, no joke, the only 2 that responded and they were decent at best but never agreed to an in person or even over the phone interview and basically ghosted me. They also did not have pictures like most of the other “applicants”. The website is a pure scam and I’m only trying to be perfectly honest I would not waste my money if I were you.
dmj78
To be honest, this site looked perfect until I read the reviews first. Glad I did. I always been the one that learns from others mistakes. Would have been nice, but I'll pass
Danyelle S.
Theres not enough people using care.com in my area to give me enough choices for a good nanny i would trust and feel comfortable with. There were only about 8 choices and sorry, but im not leaving my 2 year old and 2 month old with any of the 18 year olds who claim to have 10+ years experience. I did reach out to the two decent options there were, but both of them ignored my message. Then care.com REFUSED to give my money back!!!!
Maria
It's a really awful service, but people use it because there is no alternative. They constantly direct you to payment portals, like for background checks that are already on file. And there is no customer service number to call. Good luck trying to chat with a customer care rep - you'll be waiting for hours, and they probably won't be able to help you. Providers are not prescreened (you really need to do your homework), and most are highly unreliable, not even showing up for interviews.
Linda van B.
Wat een vreselijke oplichting. Wat kunnen we hier tegen doen. Niets werkt. Er wordt gemaild er staat een bericht voor je klaar, ik heb 3 mnd betaald maar gelijk mail er achterna om na 3 maanden het te beëindigen. Totaal geen reactie. Vreselijk. Hoe kan dit zo maar kunnen.
Lukas Z.
I signed up and canceled. then 10 months later I realised that I had been charged 85 USD every month. I logged in trying to cancel, but the link to cancel is missing. I only found it through an external page, which then lead me to the right place automatically. From the login there is no way to find it. Ok, I guess I need to check my credit card bills more carefully. But since I did not I was cheated out of 850 USD.
Robert W.
Total waste of time...tried to cancel within a week, first off could not find anyway to contact them, had to go thru my credit card company. Would not refund the yearly subscription cost after only a week. STAY AWAY!!! This is a con!!! F this company, no refunds? If I could get ahold of the CEO I'd beat his ass.
