Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Tanjee O.
Total fraud. I wish I have seen the review before. I am trying to cancel my subscription from last 1 week. I tried multiple times through their website to cancel. The SUBMIT button does not work when I tried to cancel it. I sent them email twice and tried to contact through chat. No one ever replied. Now, I am going to inform my Bank account so that they can not charge me for subscription. Totally unethical business
A brothers B.
Had a chat with a nice lady at care co things sorted what good service
Jess L.
This is a scam. Do not give them your money.
Melinda P.
Signed up for a one-time only use of Care.com for assistance with an out-patient trip to and from the office and they charged me another month without authorization. Said I signed up for the Premium Account, which I showed them I didn't. They would not adjust the $41. Why would I select a monthly rate of $41 dollars when there are other monthly memberships cheaper than that, right? Reason didn't help either. Called them the very day I got the charge. They are hurting for money I guess so maybe go elsewhere. I am disgusted.
Eric C. J.
After signing up for a subscription, they automatically renew your subscription and NEVER TELL YOU! You get charged EVERY MONTH thereafter! When I connected with the customer service, they said they could not refund the month it. DO NOT USE THIS SERVICE!!
Anil A.
After signing up for a 1 month subscription, they automatically renewed the subscription and charged me for a second month at a 20% higher rate!! When I connected with the customer service, they said they could not refund it. Oh, we also did not find a nanny using the service. DO NOT USE THIS SERVICE!!
Leslie F.
Absolutely terrible business practices. I went to cancel my account, got the notice it was canceled then they charged me again. When speaking with customer service they said no refund policy, for their own mistake and an improperly working website. Then the lady on the chat terminated the chat in the middle of trying to find a resolution. Awful, terrible, horrible website.
MuseFactory
While we were able to find a wonderful caregiver the actual business of care.com is corrupt, deceitful and manipulative. If you create an account and sign up for a subscription and then need to cancel be sure to double check when you go to cancel it that they actually cancel it. Save that email that states that you cancelled it as back up. They will try to continue to charge you so check your statements. Also if you need customer service they make it virtually impossible to connect with anyone. Many wonderful caregivers are on this site but honestly wasn't worth the aggravation and the underhanded financial cost.
