Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cary P.

Apr 12, 2022

Dark and Underhanded Set Up to Cheat Parents

Unfortunately this is a company that preys on parents and those seeking care givers. I was unable to access any useable services without signing up for a membership so I chose the one month deal. It is very misleading as they say at point of purchase that you can choose 1 month (most expensive), 3 months (cheaper per month), or 12 months (the cheapest per month). The fine print is that you will be put on a Premier Membership unless you cancel (even if you paid the most expensive rate for what you thought was just one month) which is £29/month. The only way I found out about this charge was because I lost my debit card and so had to cancel. It is very dark what this company does. They are purposefully trying to cheat people. Care.com can see that I had not accessed their service after the month I had paid for yet they would not give me a refund. I wish I had been smarter and not used this service, and more on top of my bank account to keep track of all the outgoings. All in all they removed £435 from my account. I can not afford that and they don't care.

Response from Care.comApr 26, 2022

We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-001620 when you message. Thank you.

About Care.com

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

Care.com reviews

6,298 approved reviews, newest moderated first

Sofie R.
Apr 13, 2022
Onbetrouwbaar
Niet aanmelden. Blijven onaangekondigd geld van je rekening halen. Ook al heb je de nodige stappen doorlopen om het stop te zetten. De site is zo gemaakt dat alles onduidelijk is en ze niet bereikbaar zijn. Ze zeggen van contact met hun op te nemen, niet te bereiken via messenger of het opgegeven mailadres.
Response from Care.comApr 26, 2022
Thank you for your review. We're sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-001637 in your response. We would be happy to help. Thank you.
nORbRO
Apr 13, 2022
DO NOT use this company
I contacted at least 24 caregivers. It was obvious from the lack of response that most of the advertisers had been out of that service for a long time, the website over promises and greatly under delivers. If these caregivers are no longer providing a service, why doesn't care.com remove them? Does Care.com want to impress or mislead by huge database of caregivers when in reality they don't? Not only have I wasted money, but more importantly I have wasted time. Well done, you have well and truly earned another bad review.
Response from Care.comApr 26, 2022
Thank you for your feedback. So sorry to hear you didn't have any luck with our service. We can assure you that we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001635 in your response. We would be happy to help. Thank you.
Cary P.
Apr 12, 2022
Dark and Underhanded Set Up to Cheat Parents
Unfortunately this is a company that preys on parents and those seeking care givers. I was unable to access any useable services without signing up for a membership so I chose the one month deal. It is very misleading as they say at point of purchase that you can choose 1 month (most expensive), 3 months (cheaper per month), or 12 months (the cheapest per month). The fine print is that you will be put on a Premier Membership unless you cancel (even if you paid the most expensive rate for what you thought was just one month) which is £29/month. The only way I found out about this charge was because I lost my debit card and so had to cancel. It is very dark what this company does. They are purposefully trying to cheat people. Care.com can see that I had not accessed their service after the month I had paid for yet they would not give me a refund. I wish I had been smarter and not used this service, and more on top of my bank account to keep track of all the outgoings. All in all they removed £435 from my account. I can not afford that and they don't care.
Response from Care.comApr 26, 2022
We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-001620 when you message. Thank you.
Laura M.
Apr 12, 2022
Horrible customer service
Leaving this review not as an employee but as someone who tried to use their services. Company takes no accountability and just takes money from those looking for help. This website is absolutely horrible. I messaged tons of people about a position I was looking to fill and no one answered. I emailed care about this asking for a refund of my subscription, which they force you into, no one responded. I didn't realize I was going to get charged $50 every month. Four months later I did and contacted care again to ask for my account to be cancelled and to be refunded. They said no. They then emailed me outlining the terms and conditions and closed my case. Once your account is closed you cannot contact them again. It's absolutely horrible customer service and you should just be aware of this. Better to search out help via referrals or Facebook.
Response from Care.comApr 26, 2022
We appreciate your review. We're sorry to hear you didn't have any luck with our service and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-001619. We would be happy to help. Thank you.
Pam J.
Apr 12, 2022
None of the people I contacted replied
None of the people I contacted replied. A total waste of time and money.
Response from Care.comApr 25, 2022
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-001618 in your message. We would be happy to help. Thank you.
Suma
Apr 11, 2022
The account wouldn’t let me login until…
The account wouldn’t let me login until I pay for background check . After payment , won’t let me post a requirement to hire . And the account only allows me to find jobs there . Multiple emails has been sent to the customer service , not one answered !
Response from Care.comApr 20, 2022
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001612 in your response.
Ro D.
Apr 9, 2022
Es una estafa
Es una estafa, los anuncios son falsos. Si uno mira cómo están escritos, se dará cuenta que siguen siempre un mismo patrón. Sin errores ortográfico, lo cual despierta dudas, ya que la gente no suele escribir así. En fin.. el timo está en que pagues para enviar mensajes haciendote creer que si no lo haces no logras contactar con ninguno de estos perfiles...
Response from Care.comApr 27, 2022
Gracias por su feedback. Lamentamos mucho que su experiencia le haya hecho pensar que nuestra plataforma no es legítima. Podemos asegurarle que los perfiles en nuestro sitio son reales y hemos tenido muchos miembros felices que han hecho excelentes conexiones usando nuestro servicio. Estaremos encantados de ayudarle si desea comunicarse con nosotros a través de nuestro Centro de Ayuda en help.care.com o a través de Facebook Messenger. Por favor incluya el número de referencia REV-001587 cuando envíe un mensaje. Muchas gracias.
Noel C.
Apr 8, 2022
Very disappointed
There is absolutely no customer service. Unable to access my account. No response from 4 emails. No phone support. I am supposed to be listed as pet sitter but on my bio it says child care. Can’t access bio to correct it. Just goes in a loop and prevents me from access to my account. Called Amex to stop any more charges on my “premium” account.
Response from Care.comApr 20, 2022
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-001310 in your response.

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Dark and Underhanded Set Up to Cheat Parents

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About Care.com

About these reviews

More in Kids & Family

Family Tree Support

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Care.com reviews

Onbetrouwbaar

DO NOT use this company

Dark and Underhanded Set Up to Cheat Parents

Horrible customer service

None of the people I contacted replied

The account wouldn’t let me login until…

Es una estafa

Very disappointed