Care.comReviews of care.com

If I could give zero stars I would...and I wish I read the other reviews on care.com. They charge you without sending receipts and give you no notification of payments or being a premium subscriber. It feels like predatory consumer behavior. And as others write - there is no customer service. When I finally managed to write to someone the response was that they aren't obligated to send receipts and the onus is on the customer to cancel. On top of everything the quality of candidates is terrible. Please save yourselves and don't pay this company a cent.

If I could only give them a 1/2 star I would - signed up for the annual membership thinking I would receive a notification regarding renewal each year, like a normal business, with the opportunity to renew if I wanted to- but a year later and all I received was a charge on my credit card - no notice, no reminders, nothing. So I email to cancel and request a refund, because you can't call and talk to anyone, and they state that there are "no refunds" but that "I am able to use the subscription for another year" instead. This is the WORST CUSTOMER SERVICE ever. I hadn't used their subscription for most of the last year because it was awful, so why would I want to use it another whole year. . . and pay for it. . .Simply awful.

THIS COMPANY WILL CHARGE YOU FOR SERVICES WITHOUT EVER ASKING YOUR PERMISSION. THEY WILL AUTO WITHDRAW FROM YOU IN EVER INCREASING AMOUNTS MONTHLY WITHOUT EVER GETTING YOUR PERMISSION! THIS IS REAL FOLKS!

I am a CNA looking for a job and i start applying in care.com.i went to Google to read some reviews and wow i just want to thank every person who wrote their experience you just saved my time and money. THANK YOU

Absolutely horrible service. I was signed up for auto renew which I didn’t realize, they refused to give me a refund even though I haven’t used the app in months and sent a complaint 2 months ago and they didn’t cancel the subscription or respond. I hired a housekeeper who wasted my time and has no idea how to clean just moved dirt around on the floor. Even required me to have a meeting with her before she would schedule and then after cleaning only a couple of times tried to almost double her rate. She filled my dish washer with cat dishes with huge chunks of cat food and left the floors absolutely filthy with a cheap flat mop. Service is so horrible they charge you and refuse to refund for a service you haven’t even been using!

No customer service at all! Email failed. Phone number failed. I cannot login to my account. Password reset failed. (no password reset email comes in. not even in junk folder) now they are charging me 87$ for auto-renewal. AUTO! This is absurd. I understand now why people are calling this service SCAM!

This website is inhumane. Why? There is no human contact and software is God. The caregivers are not vetted, and the information they provide is invariably false. Care.com is a host engine for people who want to make money taking care of people who need help the most. Taking advantage of the weak and destitute is shameful, but Care.com doesn't care. How's that for irony, Alanis Morisette thanks for the words. Any social worker who recommends Care.com should lose their license.

The price of $256.80 on July 26th and then $166.28 on July 27th for basically placing an ad, is astronomically absurd. I cannot fathom how care.com can justify charging such a high price in such an intentionally misleading way. My only understanding now is that it is a scam posing as a helpful resource for parents and those looking for childcare. I never received a statement stating how much I would be charged and for what services. The only way I knew that I had been charged was to review my credit card statement. The interface is intentionally misleading to get users roped into a substandard service for an extremely high cost. I will be contacting the Better Business Bureau. I will also be leaving a lengthy and honest google review and anywhere else I can talk about how terrible my experience has been. I will also give my very honest opinion when a parent, I know many in my community, asks where they can find childcare. It is so sad that your company preys on desperate parents seeking childcare during such a difficult time. My only wish is that you will go out of business sooner rather than later, because if this is how you manage your company, profits above people, that is what you deserve.