Care.comReviews of care.com

DO NOT USE CARE.COM AS THEY USE DECEIVING PRACTICES. I SIGNED UP FOR PREMIUM SERVICE AND WITHIN A COUPLE OF DAYS I REALIZED THAT THEIR WEBSITE HAD VERY LITTLE TO OFFER IN TERMS OF CAREGIVERS. THE COMPANY IS UNWILLING TO REFUND CLAIMING THAT THIS IS STATED IN THEIR "TERMS AND CONDITIONS". ANY INTELLIGENT PERSON WOULD REALIZE THAT THEIR LACK OF TRANSPARENCY ABOUT THEIR REFUND POLICY IS DECEIVING. THEIR POLICY IS BURIED IN THEIR TERMS AND CONDITIONS WHEN IT SHOULD BE EXPLICIT AT THE TIME ONE REGISTERS, OR PAYS, OR WHEN THEY SEND CONFIRMATION ABOUT ACCOUNT CREATION. I HAVE FILED A COMPLAINT WITH THE BBB. A COMPANY THAT USES DECEIVING PRACTICES SHOULD BE PUT OUT OF BUSINESS. I'M NOT SURPRISED TO SEE OTHER COMPLAINTS AND THIS FURTHER SUPPORTS THE FACT THAT THEY USE DECEIVING PRACTICES.

Would not have given one star if it had been a choice. They had been charging me for membership (?) since February of 2021. It has been canceled. I have been requesting the emails that originated the agreement as I have no emails since 2017. February 2021 was when my bank accounts were hacked; all were changed. As there was NO reason for me to sign up for said account, I’m questioning it’s validity. I have not received any response that addresses my queries. Not one. They provided no services

This is the worst website ever. I cancelled my subscription with them in November 2021 and got an email confirmation stating my subscription has been cancelled. However they said that I incorrectly cancelled the cancellation. Not sure how that happened so they have charged me for 10 months and will not give me a full refund. A terrible company, totally crap you can’t take out your credit card information, you can not call costumer support. Absolutely thieves!!! Never use this site ever. And they now have written they will send my feedback? They should be sued left right and center for they are a fraudulent business. I have no idea how they think they can get away with charging your credit card? They send no confirmation of re-subscription and just auto-charge. Shameless to be cheating hard working Americans.

do not waste a minute with this company no way to get in touch with them no customer support number at all the people that answer your post never return phone calls we tried for weeks contacting them and they make u upgrade but you have no idea what the upgrade is i gave them 1 star they should get zero and close shop immediately after reading all these horrible reviews just a follow up of these complete clowns,of course within 30 mins they finally wrote back to once again go thru there message center that doesnt work?????????? and they wont even give me someone to talk to or even give me a phone number still!!!!!!!!! STAY AWAY STAY AWAY STAY AWAY STAY AWAY!!!!!

Too numerous to list. It's hit or miss for sure and have found ONE great caregiver who is incredible - unfortunately for us she got accepted into grad school... but still helps us out. ALL THE OTHERS ACT LIKE THEY'RE DOING US A FAVOR. It's a JOB and we pay well. As an RN I could make so much $$$ with quality care but I'm unable because I care for 2 loved ones. God Bless and prayers... BE VERY CAREFUL ALLOWING SOME OF THESE PEOPLE IN YOUR HOME. We installed cameras for various reasons and I live in the same home with my sweet mother.

We have not used the service in over a year. they "auto-renewed" the billing on 8/2/22. I reached out to them on 8/2, 8/3, and now 4-5 additional times. "we have a no refund policy," they say. they will downgrade the subscription but bill for "one month" the premium. This is a ridiculous scam. You cannot auto-renew without warning customers. We did not even know we still had an active subscription. They give you a run around and there is no customer service phone number to call. Do not EVER use these services.

Not good. Although we eventually found a great pet sitter, the care.com website price was very high, and as soon as you cancel your expensive membership, you can no longer read even your old messages. We opted for the membership that included extended background checks but we gave up on that after a potential caregiver was unable to get it working on their end. Only about 20% of the caregivers responded to our messages. The site would not let us check for caregivers outside of the one city where we initially registered. We wasted a lot of money.

* Sitters NOT vetted and you don't know who you are getting in your house with your children. * Dishonest business practices: recurring billing every month so beware of your $$.