Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Susan Wing M.
I have nogthing to rate yet!
Response from Care.comSep 10, 2022
Hi Susan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007015 with your message.
Rob
Way too expensive and could not easily update me location since I have moved.
Response from Care.comSep 10, 2022
Hi Rob, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007002 when you message.
Lauren
I signed up for care.com. I paid the fee for the background check which came back fine. I few weeks later my account was deactivated because Care.com felt I should register myself as a business instead of a individual. I was unable to login into my account, so I had to create another account and have to pay the background screening fee again - just one month later. Unable to get assistance through customer support.
Response from Care.comSep 10, 2022
Hi Lauren, I'm sorry to hear you are having trouble. If you were directed to enroll as a business, it is most likely the account type you need in order to use Care.com. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-007003 in your response.
jhofreiter
You can't direct message candidates without upgrading to premium, but you can sign up and post your job. Then if a candidate applies for your job, you can't hire them or even reply to their application without upgrading to premium. Ok so basically you can't use the service at all without upgrading to premium, but they'll sure take your contact info along the way. This is shameful because it's targeting seniors and those who care for seniors. updated after care.com's reply: the company claims to be a paid sunscription service and that this is obvious. no, it's not obvious because i can sign up for the website for free and post a job for free. that's not paid subscription anything. that's a fairly clear indication that some features of the service are, and will be, free. in reality, you can't actually use any part of the service for free. all you can do is shout out to the world that you have a job to offer then you're deaf and mute when they reply. like i said, they do one thing free: collect your contact info so it can be sold as a lead. so i guess there is a free element to the service. my review stands. don't use this service. it's a money-grab.
Response from Care.comSep 9, 2022
Hi There, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Dale S.
Good process. Could use more clarity on the difference of a basic vs premium membership.
Response from Care.comSep 9, 2022
Hi Dale, It’s important to understand what you’re getting when you choose either basic or premium. What your family can do with a Care .com Basic Membership Basic membership allows families to try our services at no cost, and you can: Set up your account Post a job Search and view profiles of local caregivers See every caregiver who applies to your job and view their profiles Send automated “no, thank you” messages to prospective caregivers who have applied to your job and won’t be hired for it Use site tools and resources — hiring guides and rate calculators for nannies, babysitters, and more What your family can do with a Premium Subscription A Premium subscription includes all of the features of a Basic membership, plus the following: Contact caregivers directly to schedule interviews View and reply to applications and other messages received from caregivers
Kyle
Just signed up
Response from Care.comSep 9, 2022
Hi Kyle, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006987 with your message.
Jen S.
Unnecessarily costly! I paid $30 for a month of service, just to be told by the applicant (who I couldn't message until I paid) that she doesn't do the job as listed in the title of the posting. This is a waste of my money!!! You don't even screen these people!!!! EDIT- The reply is laughable. They don't offer any useful features for free, because you can't contact the people applying for your job unless you pay money. Posting a job is not useful unless I can use that posting to actually find someone.
Response from Care.comSep 9, 2022
Hi Jen, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. All Care.com caregivers are required to go though a screening call a Care check.
rita J.
AVOID THIS HIDEOUS OPERATION AT ALL COSTS! THEY STEAL YOUR MONEY AND THERE IS SO INCREDIBLY LITTLE INFORMATION ON HOW TO PROCEED AND YOU CAN NEVER SPEAK WITH A HUMAN UNLESS YOU PAY $50 A MONTH! WHAT A TRAGEDY TO TORMENT PEOPLE WHO ARE DESPERATE TO FIND CAREGIVERS FOR THEIR LOVED ONES.
Response from Care.comSep 9, 2022
Hi Rita, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006945 in your response along with a screen shot of the error message received.
