Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Bill D.
There is no phone # to contact you guys. This is big pain for me!
Response from Care.comSep 12, 2022
Hello Bill, As an online-based company, we utilize our online capabilities to the fullest. We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007065 in your response.
CV
I don't want to write a review and I can't get out of the screen
Response from Care.comSep 12, 2022
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007064 with your message.
Kate S.
I didn't want premium service, i just clicked to message someone I wanted to hire! this is NOT user friendly and appears to just want to sell, sell sell. I still don't have a house cleaner!!!
Response from Care.comSep 12, 2022
Hello Kate, I am sorry for your frustration. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007058 with your message.
Savannah
I've just started using the service one minute ago and am being forced to leave a review. What is the point?
Response from Care.comSep 12, 2022
Thank you for joining Care.com. If you need assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007057 when you message.
Dave
not today thank you.
Response from Care.comSep 12, 2022
Thank you for the 4 star review.
Shayna
I’ve been a user for 5-6 years as a care provider, and I’ve gotten numerous jobs off this website. I USED to rave about how useful and trustworthy it was, but I’ve had a real change of heart lately. I have not used my account in many months, since about December 2021, but was keeping my profile just in case I ever needed it. I was charged a few weeks with $20 after not being notified about it. When I reached out to customer service, they told me I definitely knew about it and it was a basic background check fee that everyone pays, and no refunds are ever given. Then they closed my inquiry. I have reached out twice since then, trying to get more clarification and assistance and had no response, despite being told that someone would reach out within 48 hours. I feel completely dismissed and slighted by these actions. This is no way to run a business that’s meant to HELP people, and after 5-6 years I will be closing my account knowing that this is how they treat their users. I wouldn’t waste your time or money.. stick to your area’s local Facebook groups for ads of caregivers/those in need of care.
Response from Care.comSep 12, 2022
Hello Shayna, I'm so sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV--007051 when you message.
Eric S.
Signed up for what I believed was a one month subscription two weeks in noticed I was charged for a full year contacted to correct to bring it back down to a monthly subscription. They refused saying you are billed in full no going back. Their site is intentionally misleading with no intention of making things right scam all day.
Response from Care.comSep 12, 2022
Hello Eric, I am sorry you did not have a positive experience with the site. We'll be sure to share your feedback with our management team.
Kim
Confusing website, horrendous customer service. I inadvertently signed up for premium - something I had no intention of doing and thought I had avoided by hitting the back button. Unfortunately my payment went through. Care.com offered no support because they say the website is not confusing and they don’t offer refunds. How convenient. The website, at least on mobile, is confusing as I had zero intention of signing up for premium. No good will towards customers, and completely off brand for a company that wants me to trust their services for child care.
Response from Care.comSep 12, 2022
Hello Kim, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007045 when you message.
