Care.comReviews of care.com

I just realized that I have been charged $41/month for 19 months for this service. Almost $800! I used the site for about two months total. I downgraded to basic twice and clearly it did not work. Almost all of the potential nannies on my second go round were unavailable as they had already taken other jobs, but their profiles still popped up as if they were ready to be hired. What a waste of money.

First off they suspended my account due to charges that were dropped cuz I was founded innocent I've never been convicted of anything in my life but I was wrongly arrested and they told me to contact them to review it but they only gave me the number to the background check service who has no decision making in accounts and they only gave them a number that goes to an automated machine that tells you to go online back to the where I started a complete circle so then they canceled my account cuz I couldn't get a hold of anyone to explain the situation and even if they wanted to take my account that's fine I can go find another babysitting app but they charged me for the VIP service for a year that I never used and will not refund and I can't even get a hold of them to get a refund

Crickets everywhere. waste of my time and money! Stay AWAY

I was looking for house cleaning, reached out to 20 separate providers within 35 miles of my zip code and complete crickets. Not a single person responded, not even to make up an excuse - nothing. It's like they are all fake profile robots. I also posted a job ad per support's suggestion and again, crickets. Support says they do not refund and while I did not expect a refund, I cannot think anyone would waste a monthly fee to get absolutely zero back.

Terrible service. Paid for a year of “premium service” and tried to find sitters with zero luck. They were nice enough to downgrade me to a regular membership but kept my money. Gee thanks. Buyer beware.

Garbage service. Never had a sitter even show up, you would connect with them on the site and they would cancel, some times just an hour or 2 before start time. Lost $$$ on tickets and reservation fees whenever sitters would last minute cancel.

So, I have read the previous reviews on this page about care.com being a scam for money purposes about charges and so on and so forth. My review in particular is in regards to my experience on it as a CAREGIVER. I can honestly say all has done well for me in the 4 years using it. I’ve met lots of great families on it and some that are not so great. I’ve worked my way up to 4.5 stars and received lots and lots of work from this website. My problem is, I have wonderful reviews and have a great reputation on there that a lot of previous and current families can back me up on. It was not until now, I can see how horrible care.com truly is. In one, being their customer service is NON EXISTENT. If you email them, don’t expect to hear back from them. So anyways, back to the problem. A parent from Sittercity, a whole OTHER child care site, was able to report me on care.com for false and extremely UNTRUE allegations. She accused me of child neglect with absolutely 0 proof of this. Meanwhile I have all the proof in the world about her child being nonetheless cared for and loved in my hands. She just did not want to pay me almost $400 she owed. As a result of her complaint, despite the VERY MANY hires I have, and amazing reviews, there is no investigation being taken place and I will never be able to use care.com again. After many attempts to reach out to them via email(since no customer service number exists) they don’t even reply or care or taking actions against her. I can honestly see why care.com has 1 star!!!!! Would never recommend this site to anyone , a parent or a babysitter/nanny. Because of how crappy care.com is, I am now jobless and can never use this site again to meet families !!!!!!!!! Absolutely furious. And CARE.COM, IF YOURE READING THIS, DONT BOTHER SENDING THE AUTOMATED RESPONSE YOU HAVE BEEN SENDING TO EVERYONE IN RESPONSE TO THEIR COMPLAINTS !!!!!! INSTEAD RESPOND TO MY EMAIL WILL YA!? Also, caregivers should be allowed to review parents on this site too, not just the other way around. It’s EXTREMELY unfair just anyone is allowed to leave a review on this site without even having to be a member even. Caregivers should be allowed to warn other caregivers about certain experiences as do they the other way around. Care.com needs to be shut down for good.

Tried this useless website twice paying $100.00 in membership. No response from carers. Waste of time and money!