Care.comReviews of care.com

Response from Care.comOct 28, 2022

Hi Natasha, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-008738 in your response along with a screen shot of the error message received.

Response from Care.comOct 28, 2022

Hi Jade, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008698 when you message.

Response from Care.comOct 24, 2022

We're so happy to hear that! We really appreciate you sharing your experience! Thank you.

Response from Care.comOct 24, 2022

Thank you for your feedback. We're so sorry to hear you didn't have any luck with our service. We can assure you that we've had many happy members make great connections using our platform. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-008681 in your response. Thank you.

Response from Care.comOct 24, 2022

Thank you for your feedback. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008677. Thank you.

Response from Care.comOct 24, 2022

Thank you for your feedback. We're sorry to hear that you didn't have any luck with our service and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. The safety, security, and privacy of every member in the Care.com community is incredibly important to us. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008674 when you message. Thank you.

Response from Care.comOct 26, 2022

We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-008665.

Response from Care.comOct 26, 2022

We appreciate your review. We'll be sure to share your feedback with our management team.